Senior Technical Architect

Overview

Salesforce is currently seeking a Senior Technical Architect to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect serves as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. They collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce.com platform and product suite, drive toward the best possible solutions, paint a solution vision, architect the system and provide guidance during the implementation.

Technical Architects interact across technical and business resources from the developer level through mid-management and above, acting as trusted advisors for business and technology collaborators. With experience in software delivery cycles based on agile methodologies, the architect supports and aligns with project management activities.

Responsibilities

• Ensure scalable and standard methodology solutions to meet and exceed customer needs.
• Guide the evaluation of business and technical requirements.
• Build relationships with key collaborators and team members.
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
• Review and guide project vision and direction, implementation approach and key artefacts.
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
• Where required, hands-on application configuration to meet customer needs.
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
• Identify and contribute to internal pivotal initiatives to drive growth, innovations, and skill development among teammates.
• Where required, support pre-sales activities to position Salesforce Services.
• Contribute to broader goals by participating in volunteering activities and community initiatives.

Required Qualifications

Preferred Qualifications

Seniority level

Employment type

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