Operations Administrator

AA Home is a joint venture between the AA and AA Insurance, created to expand our service offering into the home support and trades space.

We're growing fast, and we're looking for an Operations Administrator to join our passionate team and help deliver an exceptional customer experience.

What You'll Be Doing

Providing administration support for the AA Home operational team.

Assisting with job bookings, customer calls, payments and contractor liaison.

Managing contractor admin : insurance checks, expiries, training support and onboarding.

Preparing quotes, processing invoices and supporting debt collection.

Helping our Contact Centre and AA Home team with triage and system queries.

Ensuring customers receive exceptional service and complaints are handled professionally.

What You'll Bring

Proven experience in customer service and admin support

Previous experience in accounts payable / receivable or collections helpful but not essential

Strong attention to detail and professional communication

Able to prioritise multiple tasks and manage your time effectively

Intermediate MS Office skills

A positive, can-do attitude and a willingness to learn and grow

Why join the AA?

Free AA Membership for you and your whanau

Work-life balance + supportive team culture

Career development and growth opportunities

Ready to join a trusted Kiwi organisation and be part of an exciting growth area?

Apply now and take the next step in your career with AA Home.

• Conditions apply)

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