Senior Business Analyst - Disputes Transformation

Senior Business Analyst - Disputes Transformation

Join Our Team as a Senior Business Analyst!

Are you passionate about driving exceptional customer outcomes and providing world-class business analysis services in complex environments?

If so, we have the perfect opportunity for you!

At ASB, our customers are at the heart of everything we do.

Recognized as one of New Zealand's leading organizations, we boast a highly engaged and talented workforce dedicated to accelerating progress for all New Zealanders.

Our Transformation and Delivery Practice team works across all areas of delivery, including Business Analysis, Change Management and Execution.

These chapters support initiatives across ASB, helping us work in new ways and develop outstanding customer experiences through change and transformation

Why You'll Love Working with Us :

Exciting Project Opportunity :

Join us on an exciting journey to reshape how ASB handles customer disputes.

You'll be at the forefront of a strategic initiative to streamline the entire disputes resolution lifecycle using Pega's Disputes module

Career Growth :

Enjoy plenty of opportunities for advancement and career development.

Flexible Working :

Work across ASB North Wharf, C-Drive (Albany), and from home!

As a Senior Business Analyst, you'll play a crucial role in enabling great customer outcomes by providing top-class business analysis services with the following key responsibilities :

Business Analysis :

Delivering end-to-end business analysis services focused on business process improvement, including :

requirements definition,

process design and gap analysis,

user story creation as input into solution build, ensuring alignment with business requirements,

UAT support, and

change management enablement.

Navigate Complexity :

Thrive in navigating through complexity and ambiguity at pace.

Build Relationships :

Foster a collaborative team environment and build positive professional relationships.

Ethics and Accountability :

Demonstrate ethics, personal accountability, integrity, self-organization, and time-management.

Growth Mindset :

Embrace a growth and results mindset to explore new concepts and continuous improvement opportunities.

Contextual Understanding :

Understand how information fits into a larger context and identify important details.

Positive Attitude :

Maintain a positive attitude in the face of change.

You are a passionate, positive, and experienced professional with a demonstrated ability to think critically and enable great customer outcomes.

Skilled at managing diverse stakeholders using all forms of communication, you are known for your united, fun, collaborative, and empowering approach to complex work.

To have demonstrated these traits you'd likely have at least

5 years' experience working as a Business Analyst

Banking and Payments

experience is preferred

Me haere ki ta matou | What can we offer?

Impactful Work :

Leverage your existing knowledge to make a significant impact for all of Aotearoa and our ASB customers.

Career Development :

Work for an organization that places huge importance on its people, where the sky is the limit for development and career opportunities.

Supportive Culture :

ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.

Me pehea te tono | How to apply?

If this role sounds like it might be the one for you, click "apply" - we'd love to hear from you!

Successful candidates will be required to undertake several pre-employment checks, including Police Check, Credit Check, AML Compliance, and Verification of your qualifications.

To serve a diverse community, we need a diverse organisation.

We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.

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