Customer Care AssociateRemote • WorkFromHome, Hawke's Bay, New Zealand
Customer Care Associate
Remote • WorkFromHome, Hawke's Bay, New Zealand
27 days ago
Job descriptionProvide customer support to various user types across multiple verticals via email and live messaging Maintain productivity standards while ensuring high attention to detail and customer satisfaction Solve tickets weekly and respond to standard inquiries within agreed service level times Collaborate closely with Customer Success, cross-vertical operational teams, and Sales Act as the primary voice and ear for users, advocating for their needs Strong problem-solving skills with a focus on enhancing the customer journey Solid experience in Customer Support or Customer Enablement, particularly in a tech environment Proficiency in using CRM tools to manage customer interactions Excellent collaboration and communication skills, with a patient and kind demeanor Fluent in written and spoken English Experience working remotely or in a fast-growing organization Familiarity with HR, Payroll, Healthcare, and / or Pension systems
Employer Industry : Human Resources Technology
Why consider this job opportunity :
- Salary range from $14,450 to $32,500 USD
- Flexible work-from-anywhere option, allowing for a remote work lifestyle
- Flexible paid time off and working hours, supporting a healthy work-life balance
- Comprehensive benefits including 16 weeks paid parental leave, mental health support, and learning budgets
- Opportunities for career advancement and internal mobility within a globally distributed team
- Emphasis on fostering a diverse and inclusive workplace culture
What to Expect (Job Responsibilities) :
What is Required (Qualifications) :
How to Stand Out (Preferred Qualifications) :
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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