Hospitality Manager

CAPTAIN COOKS HOSPITALITY LIMITED are looking for an energetic “Hospitality Manager" for our hotel in Marton. We are a busy and fast-growing hotel in Marton

Captain Cooks Hospitality are renowned for their positive attitude, great work ethic, and passion for hospitality. We look forward to welcoming you to our team. This role is ideal for a passionate, hard-working individual, with a commitment to high standards and an interest in learning and developing their skills in our organisation. You will be required to work efficiently in a busy team environment with high standards and lead by example. Ideal candidates should have at least a two-years relevant work experience in a hotel, motel or accommodation industry and a relevant qualification at level 7 or above of the New Zealand Qualifications and Credentials Framework (NZQCF)

Position : Hospitality Manager

Requirements :

To be considered for this role, you should have at least 2 -years of relevant work experience in a hotel, motel or accommodation industry and a relevant qualification preferably in Hospitality, Business or Business Management.

You will be responsible for the smooth running of the hotel and restaurant. Your normal responsibilities will be but not limited to;

• Planning and organising special functions, sporting, gaming and entertainment activities
• Directing and overseeing reservation, reception, room service and housekeeping activities. Take reservations and greet customers
• Observing liquor, gaming, health and other laws and regulations
• Plan menus in consultation with chefs. Monitoring quality at all stages of preparation and presentation of food and services.
• Controlling the selection, training and supervision of staff. and make sure they are up to our standards. Prepare roster and scheduling of staff.
• Ensuring compliance with occupational health and safety regulations
• Ensure the stores overall sales, gross profit, and other targets must be reached and expenses are minimized. Take responsibility of business performances.
• Maintaining, evaluating and setting of service standards for all sales staff.
• Product buying process includes product selection which are appropriate to the company’s image and requirements. Stock takes as per the Company's guidelines and reported to the management on regular intervals.
• Organise marketing activities. Maintain, evaluate and formulate the price and marketing strategies of the product after keeping in mind the competitor’s strategy in regard to sales.
• To handle all customer enquiries or complaints referred by the sales staff.
• To ensure that all existing health and occupational safety requirements are complied.
• Promoting and advertising products. Promote the company locally and via social media.
• Assist owner and accountant with weekly pay reporting and banking.
• Handle the cash register including all cash, eftpos and credit sales plus refunds and exchanges.
• Take feedback from customers and attend and address any complaints by staff as well as customer and take necessary action.

To be considered for this role you should be able to provide previous work references. A successful candidate will need to be flexible to work different shifts including weekends and late evenings and available on-calls. If you want to be part of a high-quality environment, we invite you to apply.

Hourly wage rate : $30 - $35 per hour depending on experience and skills.

Preference will be given to candidates who are already in New Zealand and has relevant work experience.

All suitable candidates should be able to pass a drug test and a Ministry of Justice / Police check when required.

If this sounds like you and you have the experience, work ethic and team attitude then please send in your CV along with a cover letter and your relevant qualifications and experience.