It Operations Manager

We're a team of 130 people across Aotearoa New Zealand, all passionate about heart health.

Each day we strive to improve the heart health of all people in New Zealand.

Help us champion positive lifestyle choices, deliver services to those with heart disease, and support programmes that benefit everyone who calls New Zealand home.

As a purpose-driven organisation, we ensure our Heart Foundation whanau have the support they need, to help others live heart-healthy lives.

• ?? About the role

Reporting to the Head of Shared Services and working closely with our Virtual CIO, this is a hands-on leadership role where you'll ensure our IT systems, infrastructure and support services run smoothly every day.

You'll play a pivotal role in maintaining a stable, secure and future-ready technology environment that supports our teams nationwide.

This is an exceptional opportunity for a capable people leader who thrives on building strong relationships, coaching high-performing teams, and turning strategy into practical action.

As our IT Operations Manager, you'll be the driving force behind the delivery of reliable, high-quality IT services across the organisation.

Your leadership will empower a talented IT team and ensure our people get the support they need to do their best work.

Key responsibilities include :

Leading, supporting and developing the IT team to deliver outstanding customer service and technical support

Managing daily IT operations to ensure consistent service performance and system reliability

Overseeing helpdesk operations, systems administration and infrastructure management

Coordinating the rollout of IT initiatives, upgrades and improvements

Managing vendor relationships and service level agreements

Ensuring cybersecurity, data integrity and business continuity processes are robust and effective

Championing continuous improvement and innovation across our IT environment

We're looking for a confident and collaborative leader who can influence, engage and empower others while keeping our IT operations running like clockwork.

You will have :

5+ years of proven people leadership experience

, with a track record of developing and motivating high-performing teams

A strong operational mindset and the ability to turn strategy into practical, effective delivery

Excellent communication and stakeholder engagement skills

Experience across modern IT environments, including data systems, infrastructure, cloud solutions and cybersecurity

A proactive, customer-centred approach to problem-solving and service delivery

The ability to balance technical oversight with hands-on execution

A meaningful role

A supportive and inclusive team

Competitive salary + flexible work options

Extra paid day off each year for Heart Foundation Day

Five weeks' annual leave (pro-ratio) after two years

Paid sick leave from day one

Ongoing learning and training in areas like heart health, hauora, and cultural awareness

Applications close on Friday, 21 November

This role is all about leadership.

We want someone who brings teams together and builds strong, trusted relationships.

If you're a natural networker and communicator who can inspire others, you'll thrive here.

In your cover letter, please tell us how your leadership style and people skills will help you succeed in this role.

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