Senior Product Designer (UX / UI)

We’ve been solving problems for clients since 2001. Based in London and Auckland, we are a studio of multi-disciplinary designers, strategists and tech‑enthusiasts balancing the precision of technology with the art of human connection. Whether crafting customer experiences, designing digital touchpoints, or implementing AI solutions, we believe in elevating the customer experience.

We love what we do, and we do it well. We look after each other and have fun together. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time. We don't work like traditional agencies. No slow communication chains. You work directly with the people who make decisions.

Our values aren't just wall art. Learn Why means we're curious before we're clever. Never Settle means we ask how to level things up. Be a Radiator means bringing the right energy at the right moment. Be Prepared means knowing your craft inside out. Getting naked (keeping your clothes on, but taking your pride off) means honest conversations, difficult feedback when needed, and no extra corporate layers.

YOUR MISSION

As our Senior Product Designer, you will be responsible for creating elevated design experiences and the best possible user experience for our clients and their customers. You will need a deep understanding of user‑centred design principles, a keen eye for aesthetics, and a passion for delivering exceptional user experiences. You will play a pivotal role in shaping the user experience and interface of our products and apps, ensuring they align with our business goals and exceed user expectations.

Level : Early-to-mid‑level Senior

Location : You'll be based in our Hobsonville Point, Auckland office, working with both our Auckland and London teams.

Duration : Permanent, full‑time (guaranteed 40 hours / wk minimum).

Work‑from‑home optional for two days per week.

For these roles you must have the legal right to live and work in New Zealand and be based in Auckland, New Zealand. We will not be recruiting from overseas for this role, and you will not be able to work from outside of Auckland or offshore.

ABOUT THE ROLE

Your day‑to‑day activities will typically include :

Working across multiple projects, including managing timelines and taking responsibility for design approach, budget, and deadlines.

Leading and managing end‑to‑end Product / UX design process, from concept ideation to final execution for websites, products, and apps.

Client communication : Understanding business goals and objectives, gathering, analysing, and developing detailed technical and business requirements.

User advocacy : Ensuring a user‑centred approach throughout the design process, delivering intuitive and delightful experiences.

Creating UX artifacts, such as customer journey maps, personas, user flows, wireframes, mock‑ups, and working prototypes to inform design decisions.

Prototype testing and analysis : Creating, testing, and analysing prototypes for new product ideas.

Cross‑functional collaboration : Working with Delivery Managers, Developers, Strategists, and other Designers to create intuitive, innovative digital solutions.

Ongoing user research : Conducting qualitative and quantitative research to gather user insights.

Iterative design improvements : Utilising customer feedback and analytics to drive design iterations.

Design ideation and implementation : Planning and implementing designs that reflect the brief and client objectives.

Presentation skills : Preparing and presenting user experience and visual concepts to internal teams and key stakeholders for feedback.

Best practices advocacy : Championing and implementing best practice recommendations to clients.

Developing design systems : Creating style guides and other design assets to maintain consistency across products and experiences.

Optimising existing designs : Improving user interface designs based on research and feedback.

Actionable insights : Distilling large research projects to derive actionable design recommendations and insights.

ABOUT YOU

You’ll need to :

Have a comprehensive, commercial portfolio that shows a high level of design thinking and a strong visual design background.

Ideally have a Bachelor's degree in Design, Interaction Design, User Experience (UX), or related field. Whilst formal design qualifications are nice, they are not essential. Your portfolio and past experiences are more important to us.

Have excellent interpersonal and communication skills (written and oral) and stakeholder engagement skills.

Be open to receiving and implementing feedback and alteration requests.

Be confident presenting and selling‑in ideas and solutions and running workshops.

Be detail‑oriented, a critical thinker and a customer‑centred problem‑solver.

Show proficiency in Figma, Figjam, Miro, and other design tools.

Have an AI technologies interest : Demonstrating experience and keen interest in AI technologies, including platforms such as ChatGPT, Perplexity, or Claude, understanding their application in enhancing user experiences and driving innovation in digital design.

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If this role interests you, please click ‘Apply for this job’ here on Seek. We will then send you a link to complete a comprehensive online Journey Job Application Form, at which point you will be able to upload your CV and cover letter. Alternatively, you can apply directly off our website :

Please note that a video submission and other types of assessments will form part of the interview process.

Please be aware that we have a dog‑friendly office, in case you have allergies.

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Journey‑Digital.com

Digital that elevates your customer journey

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