Cxc Operator

Job Title

CXC Operator

Job Description Summary

Job Description

He aha te mea nui o te ao. He tangata, he tangata, he tangata

What is the most important thing in the world? It is people, it is people, it is people.

With a reputation for excellence in providing service and support to our customers, Cushman & Wakefield is a market leader in Facility Management and Facilities Service delivery. We have a genuine commitment to continually strengthen client relationships and raise the bar in terms of customer service and delivery outcomes.

Cushman & Wakefield are a leading Facility Management company in New Zealand, servicing a multitude of corporate and retail companies and government institutions, both regionally and nationwide.

We are looking for enthusiastic people to join our exciting Customer Experience Consultant team based out of our Penrose office in Auckland. You will be a key member of our team involved in building lasting relationships with the company's clients and service provider network.

To be successful in the role, you will need

Be someone who loves to communicate and has a passion about customer service

Confident in communicating over the phone with excellent telephone manner

Confident computer skills with the ability to multitask through systems

Pride yourself on your high level of accuracy and attention to detail

Display positive attitude with integrity and honesty

Self-discipline and well-developed organisation skills

Ability to deal with customers in a high-volume contact environment

Be a team player

Experience in a Call Centre is an added advantage

Responsibilities

Respond quickly and efficiently to incoming phone calls and emails

Log client requests into our ERP system, accurately and timely

Managing and resolving queries within a timely manner

Achieve client KPI's and team targets

Achieve a high degree of customer satisfaction

To work within and adhere to, processes and procedures and assist in their development

Full training will be provided with great opportunities for growth

This is a permanent position and hours for this role are 8-hour shifts within our standard hours of operation - Monday to Friday 6.30am am to 9.00pm based off a roster. You will be needed for 40 hours within this time.

Cushman & Wakefield offer an above average remuneration package which includes :

Free Life and Income replacement insurance

Discounted Medical cover

Access to Marram Trust holiday / medical program

Active social club

Candidates must be eligible to work in New Zealand to apply.

Only shortlisted candidates will be contacted.

INCO : "Cushman & Wakefield"