Consumer Engagement Project Lead

## Mō tēnei tūranga mahi | About this role

• Please note that this role is only available for current Health New Zealand / Te Whatu Ora staff. Any non-Te Whatu Ora applications will be declined.
• Location
• : Based primarily in Wellington Regional Hospital with a District portfolio
• Contract
• : Fixed term full time secondment to 24 April 2026Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.
• About the Role
• The Consumer Engagement Project Leader will lead and oversee the management of the Consumer Engagement Portfolio with a particular focus on Health and Disability Commission (HDC) complaints processes. The role will involve providing strategic direction, governance and expert leadership. This will involve coaching the immediate team, and developing systems, processes and policies to ensure the delivery of high-quality, expert support and service to key stakeholders, in line with the HNZ's evolving priorities
• About the Team / Service Location
• The Consumer Engagement team is a small but vital part of the Centre of Clinical Excellence (CoCE). The team works collaboratively across the CoCE and district to ensure the consumer experience is captured, valued, and brought into improvement processes.
• About you
• The Consumer Engagement Project Leader has :
• A clinical qualification and background
• Experience in consumer engagement and managing complaints in a healthcare environment, including engaging effectively and empathetically with consumers and whānau
• Strong and successful experience of leading and managing teams
• A record of working successfully to develop effective systems, protocols and policies
• The ability to work pro-actively and autonomously to ensure delivery of the project, as well as within the departmental and organisational teams, and with other key stakeholders
• Working at Health New Zealand
• Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa / New Zealand.Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
• How to Apply
• To apply please click 'apply now.' All applications must be submitted through our online careers' portal. If you have any questions about the role, please contact will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.| Location : | Wellington Hospital |

#J-18808-Ljbffr