Loss Prevention Manager

Ko wai mātou – About us

Kia ora. We’re Foodies. You know New World, PAK’nSAVE and Four Square right? That’s us! With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co‑op has the privilege helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people – our taonga, every day for being uniquely them.

Our Retail Operations and Transformation team maintain a strong focus on SAP support, in‑store operations, and checkouts across all three retail banners. Monitoring a range of important metrics, the team are also involved in new store openings, ownership changes, and various business initiatives.

Te Tūranga – About the role

As Loss Prevention Manager, you’ll lead the strategy and delivery of security and loss prevention initiatives across Foodstuffs North Island with an initial focus on implementing and managing facial recognition technology (FRT) across all stores. You’ll also collaborate with internal teams and external partners to develop robust solutions that safeguard people, customers, and assets while ensuring compliance with privacy and regulatory standards.

Responsibilities

• Develop and execute a loss prevention strategy that aligns with Foodstuffs’ business goals, focusing on deploying facial recognition technology to reduce theft, violence, and other harmful behaviours in stores.
• Lead the end‑to‑end rollout of facial recognition systems, overseeing vendor selection, project planning, installation, configuration, and training for store teams.
• Managing relationships with internal stakeholders and external providers to deliver integrated security solutions.
• Monitor and evaluate the effectiveness of loss prevention technologies and processes, using data and insights to drive continuous improvement and report on key metrics.
• Ensure compliance with privacy, data protection, and regulatory standards.
• Develop and deliver training and change management programs for store teams to ensure effective adoption of new technologies and security protocols.
• Conduct risk assessments, audits, and incident investigations.
• Work with law enforcement and industry partners to share intelligence, coordinate responses to organised retail crime, and support prosecution efforts as appropriate.

Ngā painga – What we offer

He kōrero mōu – About you

You’ll have proven experience in loss prevention, security management, or a related field, ideally within retail or FMCG environments. You’ll also have demonstrated success in leading technology‑driven security initiatives, including the rollout of facial recognition or similar surveillance systems.

Key qualifications

We’re interested in your diverse experiences, your strengths and how adaptable you are to learn and grow. If you don’t meet every requirement, but feel this role could be for you, we’d still love to hear from you!

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and / or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Accommodations could include interview location, sign language interpreter, assistive technology.

Are you stocked up & ready to head to the checkout – apply now!

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