Senior Business Analyst

Overview

We are after a

SeniorBusiness Analyst

to join a

Contact Centre transformation project

that's moving fast.

You'll work with stakeholders to define requirements, map customer journeys, and help deliver a modern, connected service experience.

Experience with

Genesys

Amazon Connect

, or other leading contact centre platforms will set you apart.

You'll bring the BA fundamentals, including great communication, process mapping, and documentation skills, plus the capability to hit the ground running.

If you're ready to get stuck in and make an impact,

apply now and start immediately

Responsibilities

Define requirements with stakeholders

Map customer journeys and current state processes

Help deliver a modern, connected service experience for the contact centre

Qualifications

Experience with Genesys, Amazon Connect, or other leading contact centre platforms

BA fundamentals including strong communication, process mapping, and documentation skills

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