Desktop Support

Greetings from EIL Global!

EIL Global is an IT services company headquartered in Adelaide Australia with offices and clients across the Asia Pacific and EMEA regions. We provide IT support services for desktops servers networks and data center solutions.

We are currently looking for an experienced Desktop Support Engineer L1 for a full-time onsite role in Auckland New Zealand.

Position: Desktop Support Engineer L1 (Onsite)

Location: West Auckland New Zealand (Work from Office)

Employment Type: Independent Contractor

Experience: 35 years

Workdays: Monday to Friday

Candidate Location: Must be currently in Auckland New Zealand

Role Responsibilities:

Provide support for PCs laptops cabling AV devices printers peripherals phones and security equipment

Troubleshoot hardware software OS and basic network issues

Support Windows systems printers/scanners and user devices

Perform PC setup configuration and break-fix activities

Assist with basic administration of switches routers Wi-Fi access points and firewalls

Support basic datacentre and application architecture including hard reboots of onsite equipment

Configure routers and switches and integrate hardware components

Support backup tape and Exchange infrastructure

Work with internal teams on medium-complexity projects

Prepare technical reports and documentation

Communicate clearly with users and stakeholders

Requirements:

35 years of experience in Desktop Support / IT Support

Strong troubleshooting and customer support skills

Good verbal and written communication skills

Ability to work independently and follow defined procedures

Fluent in the local language and good English communication

No CCNA or similar certification required

Only local candidates currently in Auckland