Front Office Manager

Are you passionate about delivering world-class guest experiences?

Do you thrive on attention to detail in every corner, love leading a team to exceed expectations, and take pride in creating a seamless journey from arrival to departure while being proactive with guests, commercially savvy, relentless about standards, hands-on and approachable, and forward-thinking with an eye on both innovation and revenue performance?

As our Front Office Manager you will be responsible for all aspects of the Front Office operations including the overseeing of Front Office, Night Audit, Concierge, and Reservation functions.

You will monitor service and sale within the department with a view to maximising and maintaining costs to achieve budgeted goals.

You will participate in achievement of Property Management objectives through demonstrated commitment and loyalty to the operation, whilst maintaining the high standards that Capstone Hotels are known for.This is a full time permanent position starting in mid-November 2025.Key DutiesTo deliver excellent customer service and lead by example.To ensure effective day to day operation of the reservation and front office systems.To plan accordingly rosters and schedules as per the business requirements.To have a good understanding of the property location, attractions, nearby and upcoming events.To ensure all front office staff are well versed in the hotel services, promotions, and procedures.To work closely with HOD's in a supportive manner and to develop strong communication.Be able to manage, monitor and analysis feedback accordingly.Understanding of current Health & Safety obligations, ensuring the Resort is fully compliant to the SOP's, Policies, procedures, and service standards.ExperienceMinimum of 3 years in a reservations or front office management roleStrong admin skills and ability to problem-solve.Knowledge of hotel PMS and POS systems.Coronet Ridge Resort offers boutique hotel accommodation located at 146 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand.

The closest hotel to the stunning Coronet Peak Ski Area, within easy reach of central Queenstown, this property will allow you to experience this destination in a unique and unforgettable way.Perched high above the picturesque Shotover River, with sweeping views of the surrounding mountain ranges, our boutique hotel is a spectacular gem.

Our secluded location offers you peace and tranquility to relax during your stay, while also allowing you to enjoy the buzz of central Queenstown – just a 7 minute drive away.All rooms are spacious and have either garden or river views with an outdoor patio or balcony.

The Restaurant and Bar is open for breakfast and evening dining each day.If this role interests you, send your application to

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