Service Desk Team Member - The Warehouse, Lyall Bay (Full time)

Service Desk Team Member – The Warehouse, Lyall Bay (Full time)

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

Job Description – About the role

This is a permanent, full‑time role with the following hours of work :

• Tuesday - Saturday : 7 : 30am - 4 : 00pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in‑store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day‑to‑day responsibilities will include answering customer inquiries and providing advice to process returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Additionally, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. If you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities, we want to hear from you!

Qualifications

What We Offer

Seniority Level : Entry level

Employment type : Full‑time

Job function : Information Technology / Retail

Referrals increase your chances of interviewing at The Warehouse by 2x.

#J-18808-Ljbffr