Key Customer Success Manager - Sydney, Nsw

Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses.

Part of the corporate division of the (FCTG), (CT) is one of FCTG's most successful brands, globally.

Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers.

We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

About the Opportunity The purpose of the Key Customer Success Manager is to drive customer profitability, retention, and growth.

In addition, there is a focus on delivering customer value and best practice travel programs to increase and optimise the number of services provided to complex, high touch, and strategic customers.

The strategic intent of these programs will be to deliver outstanding customer service, improved efficiencies, consolidation, savings, best in market account management practices and use of CT technology, products and services, resulting in retention and growth and a "best in market" customer travel program.

Customer programs will be built on agreed national and regional requirements.

This Canberra or Sydney-based role will manage a range of high value national and multinational customers.

Responsibilities : Commercial Identify opportunities for value added sales into existing customer base Ensure fees are charged as per our CT agreement Identify opportunities and strategies to drive turnover and revenue growth Drive customer compliance and growth with directly procured products and services from CT, air, hotel, car, rail, ground transport, insurance and VIP Services Conduct regular profit and loss reviews of customers Work with national, regional, global CT teams to optimise contract opportunities Ensure agreed customer deliverables are being met High level understanding of customer commercial opportunities to maximise revenue Relationship Communicate with customer at all levels Engage with internal stakeholders including operations, finance and support to deliver value to customer Monthly touch points with operational team Conduct yearly Assessment Regular communication with other CT stakeholders as required Identify and build relationships with key customer stakeholders Build strategic customer relationships to develop business opportunities and to influence change Connect senior executives of customer with key senior stakeholders at CT and FCTG Build and maintain relationships with C-Suite Innovation Keep customer informed of latest CT products and services Be an expert in selling the benefits of all product and service opportunities Quarterly recommendations of innovation into customer program Implement products