System Engineer(Wintel)

Location : Client Site – based on assignment

Department : Managed Services

Reports To : Site Manager

Job Summary : The System Administrator will be responsible for performing System Administration and Management activities for the Company and / or In-Scope Institutions. This role includes managing operating systems, system software, hardware, and ensuring the stability and security of system environments.

Key Responsibilities

• System and Hardware Management : Support and manage various operating systems including Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux. Manage system software and hardware such as Active Directory, DNS, DHCP, ADFS, Azure AD, clustering solutions, SAN / NAS storage.
• Incident and Problem Management : Respond to system incidents according to severity levels and meet service level agreements. Handle high-pressure situations, identify problems, and make quick decisions to resolve issues. Adhere to incident management workflows and procedures.
• Documentation and Reporting : Maintain and update system documentation, standard operating procedures (SOP), guidelines, and daily checklists. Provide timely and accurate reports on system performance, capacity planning, and incident analysis.
• Collaboration and Coordination : Work closely with third-party vendors, telecommunication operators, ISPs, and other service providers. Participate in transition planning and support the onboarding of systems and services.
• Compliance and Training : Ensure compliance with company policies, information security guidelines, and health and safety regulations. Provide continuous training to enhance knowledge and skills in system administration and management.

Qualifications

Working Conditions

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