Assistant Manager (Programme Management), Msc Programmes Office

National University of Singapore – Queenstown

The National University of Singapore is the national research university of Singapore.

Founded in

• as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world's leading business schools.

It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world.

That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders.

And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit /

Job Description

The incumbent supports the programme management function in a new MSc programme targeting adult learners and supporting the CEMS portfolio.

This programme is helmed by the NUS Business School (MSc Programmes Office).

Overall Programme Management

Ensure that the programme runs smoothly and effectively, keeping the needs of MSc students in mind while maintaining the integrity of the programme and at the same time, aligning with the SOPs set for the rest of the MSc programmes

Deliver service excellence in assisting Masters students from both programmes including all course-related matters, all aspects of experiential learning components, ad-hoc academic counselling and wellness matters

Keep data on student demand and feedback on courses to advise the Academic Directors and MSc Programmes Office for constant monitoring and review of the programme

Collaborate in a functional role within the Programme Management team and work closely with all members of the team

Class Timetable Scheduling and Course Registration

Coordinate, de-conflict and manage all course outlines and timetable matters related to the programmes with the academic departments, to ensure standardisation and that timelines are adhered to

Communicate effectively to the Masters students on all matters related to their coursework in a timely manner, including preparation of user guides and conducting briefings, and managing course registration matters

Prepare the important and necessary information to instructors on class enrolment, learners' profile, teaching and assessment guidelines before the start of each semester

Student Record Management

Monitor and track students' workload and progress, and respond promptly on all learners' matters including application for Leave of Absence, Academic counselling matters etc.

Coordinate mid-term feedback sessions, consolidate information gathered and monitor follow-up actions from various stakeholders

Faculty Matters

Coordinate with the HR and Finance departments where necessary on the engagement of instructors

Provide teaching support to faculty with resources from NUS offices and IT systems

Exam Processing

Track and monitor the timely upload of marks by faculty, ensuring zero discrepancy

Compile marks and Board of Examiners' reports and process learners' requests

Student Feedback

Data Preparation for the Student Feedback System

Compile the feedback reports for the MSc Programmes Office and Academic Director, and monitor follow-ups, if any

Event Management and Liaison

Work closely with the other units within the MSc Programmes Office on office projects and events

Other duties as assigned by the MSc Programme Director, MSc Senior Associate Director and CEMS Programme Manager.

Qualifications

Bachelor degree from a reputable institution, with at least 5 years of relevant working experience in managing academic programmes in tertiary institutions.

Having experience in working with and managing adult learners and / or international students will be a big plus.

High level of written and oral communication skills

Experienced, confident and effective working in cross-cultural settings

Meticulous with an eye for detail and a keen appreciation of good documentation

Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy

Team player with a good combination of high intelligence, emotional and cultural quotient

IT savvy, with good knowledge of Microsoft Office Applications, manage survey and data analysis.

Ability to assist instructors with online classes is a must.

Location : Kent Ridge Campus

Organization : School of Business

Department : Dean's Office (BIZ)

Employee Referral Eligible : No

Job requisition ID : #J-