Pou Haapai (Support Worker)

At Raukura Hauora o Tainui, we provide an extensive range of primary and community health care services within our communities. We offer services for all ages and backgrounds, delivered by qualified and experienced staff. As a Māori health organisation, we have a strong tikanga Māori based approach to providing better health solutions for all.

Our Values : Honesty, advocacy for Māori and equity, and aroha and manaakitanga for the people we serve.

Our Vision : Kia whai hua i te toonuitanga – To pursue the rewards of a thriving and prosperous way of life.

Our Philosophy : Mehemea karekau ana he whakakitenga, ka mate te Iwi – Where there is no vision, the people will perish.

Our Mission : To deliver kaupapa Māori health and wellbeing services to all people living in the rohe of Tainui waka.

About the role :

We are looking for a Pou Haapai (Support Worker) to join our team in Taamaki Makaurau. The purpose of the role is to support and navigate across all Early Years and Community Health services. You will be the first point of contact for our whaiora entering and engaging in our service, taking an in‑depth assessment of their needs and wellbeing aspirations, and developing a whānau care plan. This plan provides whānau and the care team with a pathway to wellbeing, supporting referrals, taking immediate action, and addressing the highest priority issues for the whānau.

As a Pou Haapai (Support Worker), you will work with whānau across Taamaki, acting as a navigator, coordinator of care, and advocate for their wellbeing. You must be able to engage at all levels of the system, build trust with whaiora and their whānau, and have an in‑depth knowledge of the local care system, especially services for Early Years. You will work autonomously, booking and scheduling appointments in clinic, external settings, or at the whānau’s home, managing your own caseload of whānau with active care plans. Caseloads may range from 20 to 40 active care plans. The role is full time, Monday to Friday, 8 : 30 am to 5 : 00 pm. Please only apply if you can commit to these days and hours.

To be considered for this role ideally you will need to have :

• Previous experience in a similar role in our locality
• Experience in developing integrated support plans and case management with a focus on high‑needs whānau
• Tertiary qualification or Whānau Ora certificate (preferable)
• Level 2 first aid certificate (preferable)

What we offer :

It is mandatory for you to have the following :

To apply, please fill out our application form first by following this link :

Press “Quick Apply” and ensure that you attach a copy of your CV and cover letter.

Please note : We appreciate all applications received; however, only those who meet the necessary qualifications and requirements for the position will be contacted for further consideration.

Application questions will include :

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