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Sr. Product Success Manager (for product managers who want to guide other product teams)

Sr. Product Success Manager (for product managers who want to guide other product teams)

Aha!WorkFromHome, West Coast, New Zealand
21 days ago
Job description

Sr. Product Success Manager (for product managers who want to guide other product teams)

This is a unique role. Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your expert support.

Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best.

Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

  • We serve : We work with the world's best known and most innovative companies and they trust us to guide them to build products that their customers love
  • We are experts : Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers
  • We act with urgency : We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
  • We exchange value : We do not have any salespeople and we focus on what is best for the customer
  • We collaborate : We have no tolerance for drama. We celebrate clear communication, effort, and teamwork.
  • We guide product : We bring our customers' requirements to our product team and define our own efficient processes and systems
  • We enjoy : We like what we do and we want you to love your job too.

Our customers serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development.

Requirements

You work hard and have a history of making a positive impact. Fast-paced and high-growth technology companies are where you thrive. You are happiest when you can work directly with customers alongside a team of fellow high achievers. You have recently worked in product management or a similar role that was directly responsible for building software. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated customers energizes you. You also have :

  • Six+ years' experience defining, managing, or launching new functionality at a growing software or technology company
  • Influenced or defined the detailed go-to-market process used to achieve product and business goals
  • Learned complex software applications and workflow methodologies
  • Written clear instructions to answer questions and explain best practices
  • Independently resolved hard challenges

    • Responsibilities

    If you want to be recognized as a product development expert, this role is for you. The Sr. Product Success Manager position is for product managers who prefer working with customers over developers. Your responsibilities will include :

  • Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
  • Delivering responsive customer service using our proven frameworks
  • Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
  • Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
  • Helping customers integrate Aha! software with their existing tools
  • Sharing customer feedback internally
  • Testing new product functionality as needed
  • Mentoring newer team members as they lead demos, share best practices, and help customers with integrations

    • We offer all the benefits you would expect and more, including profit sharing.

  • The base salary range for this role in the U.S. is between $100,000 and $170,000
  • Cash-based compensation also includes profit sharing
  • Medical, dental, and vision plans
  • Up to 200 hours of paid time off a year
  • 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
  • Up to $1,000 annually for third-party education
  • Volunteer opportunities throughout the year

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    Product Manager • WorkFromHome, West Coast, New Zealand