Senior Contact Centre & Reservations Consultant

Awesome benefits + Medical Insurance cover

Are you ready to take on a challenging and dynamic role that will put your multitasking and communication skills to the test?

Look no further!

We have an exciting opportunity for a full-time permanent position for our busy and vibrant reservations team.

As a Senior Contact Centre & Reservations Consultant at RealNZ, you will be the go-to person for all telephone, webchat, and email enquiries from guests and agents.

Your expertise in providing exceptional service will be essential in ensuring an unforgettable experience for our valued customers.

You will have the chance to work with a diverse range of experiences that showcase the beauty of New Zealand.

You'll assist the Contact Centre & Reservations Coordinator with training and supervision of Contact Centre & Reservations Consultants, providing guidance and support around our reservations systems, maximising sales and delivering exceptional guest experiences.

This role is based in Queenstown, so applicants must reside there to be considered.

The position also requires weekend work.

What's in it for you?

Access to incredible experiences at unbeatable staff rates – or even free on select adventures!

From rafting Queenstown's rivers and dining at Walter Peak to exploring the Te Anau Glowworm Caves, cruising through Milford and Doubtful Sound, and even visiting stunning Rakiura, you will have the chance to enjoy the best of what we offer.

Medical insurance cover

Free Cardrona x Treble Cone seasons pass

What are we looking for in you?

Reservations or Sales software experience

Ability to effectively manage your time and multitask in a demanding environment

Proactive and professional communication style with a personable approach

Flexibility to work weekends, public holidays, and shift work as required

Strong numerical aptitude with confidence in working with pricing and adjustments

Exceptional attention to detail and accuracy in all aspects of work

If you are seeking an opportunity to be part of a dynamic team in the tourism industry and have a passion for delivering exceptional service, then we would love to hear from you.

Real people, real places, real experiences.

Welcome to Real.

When's the best time to join the Real whanau?

Now's good.

At RealNZ, we're committed to Equity, Diversity, and Inclusion.

Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger.

Everyone is welcome here.

How to apply

Click Apply now to be taken to our careers page

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

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