Onsite Support Engineer (Dispatch) - Kerikeri

Overview

Greetings from EIL Global! We are a leading IT services provider operating across the Asia Pacific and EMEA regions, specializing in desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, Australia, we deliver high-quality onsite and remote support to enterprise clients across various industries.

About the Role : We are seeking experienced Dispatch / On-Call Engineers to provide onsite desktop, network, and POS support on an as-needed basis across the North Island. This role involves attending client sites to troubleshoot and resolve IT issues promptly, ensuring minimal downtime and excellent customer satisfaction.

Key Responsibilities

• Diagnose and resolve desktop, POS, network, and printer issues.
• Perform operating system installation, patching, and upgrades.
• Handle software and hardware break-fix activities.
• Configure basic network components including LAN, WAN, switches, and routers.
• Install and administer Microsoft Office and other standard business applications.
• Communicate effectively in business English and local language as needed.

Engineer Requirements / Tools to Carry

Note : This is an on-call, dispatch-based engagement.

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