Case Manager | Kaituitui, Greymouth

Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time.

This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.

You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management.

You’ll also need to be :

• Fast and accurate with data entry – getting the detail right matters.
• Confident with technology – navigating multiple systems and supporting clients to do the same.
• Empathetic and professional – able to hold space for real-life challenges while applying policy.
• A clear communicator – someone who can build trust, explain things simply, and make good decisions.
• Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
• A strong team player – grounded, dependable, and collaborative.
• Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.

A day in the life :

What you’ll be part of :

In return, we’ll give you :

Recruitment and Selection Details :

How to Apply | Me pēhea te tuku tono

Click ‘ Apply Now ’ to upload your current CV , cover letter ,and complete the online application form .

As part of your application, you will also be asked to respond to two short questions (each with a 2000-character limit) :

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