Team Experience Operations Specialist

Team Experience Operations Specialist – Woolworths Group

Location : New Plymouth, Taranaki, New Zealand

About Woolworths Group

With over 185 stores and 20,000 team members across Aotearoa, we aim to make Kiwi lives a little better every day.

We are friendly, down-to-earth, energetic, and we work hard while having a great time.

You will have plenty of scope for new ideas and the opportunity to add value to a business that touches the lives of three million New Zealanders a week.

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach.

Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude.

We continually seek ways to pair, collaborate, support, and learn from each other as a team.

Responsibilities

Manage and maintain process flow for an assigned workstream.

Collaborate closely with your Team Leader and "swarm" to ensure efficiency.

Ensure uninterrupted process completion and strict adherence to established guidelines.

Execute operations & lead team : follow routines for accurate, on-time process completion and lead your "swarm" to ensure work is done correctly.

Manage workforce & development : assist with optimized scheduling, oversee multi-skilling, recruitment, succession planning, and lead onboarding and training.

Champion safety & compliance : promote a safe and healthy environment by following protocols, reporting hazards, and monitoring compliance procedures.

Resolve issues proactively : timely escale process-related issues to your Function Lead for quick resolution.

Contribute to store leadership : act as Acting Store Manager on scheduled shifts and foster team collaboration through "Better Together" connections.

Qualifications

Process excellence & learning : strong ability in process excellence and a commitment to continuous learning.

Collaborative partnerships : excel at building & maintaining collaborative partnerships with other functions and stakeholders.

Effective team leadership : lead teams, delegate tasks, monitor progress, coach, provide feedback, and motivate members.

Compliance expertise & communication : advanced compliance knowledge and exceptional communication skills to clearly articulate tasks & standards.

Values-aligned behaviour : actions consistently align with company values.

Benefits

Team discounts across our range of Woolworths Group brands and a robust rewards program that celebrates and incentivises purpose-driven work.

Access to Sonder – free confidential 24 / 7 personalised financial, medical safety, psychological or physical support for team members and their families.

A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Diversity & Inclusion

We believe that diversity, equity, inclusion, and belonging are key to realizing our purpose of better together for a better tomorrow.

We encourage all candidates to apply and let us know if we can support you with any adjustments in the hiring process.

Discover more opportunities with Woolworths Group.

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