Service Manager - Te Kahu Tōī | Intensive Wraparound Services

Ministry of Education – Tauranga, North Island

Help shape the future of education in New Zealand

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

• Permanent, full-time
• Based in Bay of Plenty (flexible location – Rotorua, Taupō, Tauranga or Whakatāne)

The Service Manager, Te Kahu Tōī / Intensive Wraparound Services (IWS) will be responsible for managing a team of multi-disciplinary specialists in the development, co-ordination and provision of efficient, effective and equitable delivery of services in accordance with the goals, objectives and policies of the Ministry and the principles of the Te Kahu Toi, Intensive Wraparound Service. This role works across the Bay of Plenty-Waiariki and Hawke’s Bay / Tairāwhiti regions.

Service Managers work collaboratively with the community (e.g. education providers, Iwi) to understand and address learning support needs at a universal, targeted and individual level.

Salary range : $120,193-$139,091 per annum + 3% KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the job description here.

About you | Mōhou ake

We are looking for someone that has a proven ability to lead, coach and support a team of people to achieve quality-based outcomes for children and young people with complex needs across a range of contexts, this includes working with their family and community.

You must be able to make fit‑for‑purpose decisions that are solution‑focused, show curiosity, flexibility and openness in analysing and integrating ideas and information from differing perspectives.

Be resilient; show composure, grit and a sense of perspective when the going gets tough; to help others maintain optimism and focus.

The successful applicant will be able to demonstrate the following capabilities and competencies :

Te Mahau | Te Tai Whenua (Central) is a frontline group that collectively provides leadership and integrated services to the sector and others.

Our teams work closely with the early childhood and schooling sectors, providers, and communities to provide support, expertise and resources to help children and young people reach their full potential.

Te Kahu Tōī, The Intensive Wraparound Service

Te Kahu Tōī is a service that provides comprehensive, evidence-based interventions to support children / young people with challenging behaviour, socio-emotional difficulties and complex learning needs across a range of contexts. The team works collaboratively with children / young people, parents / caregivers and family / whānau, schools, agencies and local communities to develop and implement comprehensive ecological wraparound plans.

The priority for these plans is for the child / young person to achieve success at home, school and in their local community. For information about the Intensive Wraparound Service please refer to

If this opportunity interests you, please submit your cover letter and resume by using the ‘Apply’ button (please do not email your application) . In your cover letter, we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact Pennie Muldoon at and / or email

Applications close at midnight on Sunday, 7 December 2025.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.

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