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Customer Care Coordinator- Rangiora

Customer Care Coordinator- Rangiora

Bloom Hearing Specialists ANZRangiora, Canterbury, New Zealand
30+ days ago
Job description

Overview

Join to apply for the Customer Care Coordinator- Rangiora role at Bloom Hearing Specialists ANZ .

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, bloom hearing specialists operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

Location : 4 days a week Rangiora, 1 day a week Fendalton (Friday).

Hours : Monday to Friday, 8.30am to 5pm.

Responsibilities

  • Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
  • Scheduling appointments for hearing assessments and consultations with our expert audiologists.
  • Guiding customers through our innovative range of hearing devices and accessories.
  • Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.
  • Contributing to local marketing efforts to promote our clinics and its services.
  • Collaborate and attend marketing programs in and around the region.
  • Performing minor hearing aid repairs (training provided).

What We Are Looking For / Qualifications

  • 2+ years of experience in delivering customer service in retail or allied health environments.
  • Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
  • Attention to detail with a solid administrative background and a collaborative spirit.
  • A positive, team-oriented attitude with the ability to work independently when needed.
  • Marketing and Sales experience.

    • Eligibility : Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in New Zealand to be considered for this role.

    Benefits

  • A competitive remuneration package.
  • Ongoing training and continuing professional development to support your career growth and opportunities.
  • Clinic incentives available throughout the year.
  • Hearing Aid Benefits available to Employees, Family and Friends.
  • You will be joining a business with an industry high NPS score; our customer centric care is at the forefront of everything we do.

    • Equality and compliance : WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Medical Equipment Manufacturing

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    Customer Coordinator • Rangiora, Canterbury, New Zealand