Service Review Team Member

OverviewReady for a meaningful career?

Join HealthCare New Zealand, our nation's largest home and community support provider.

You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.

Join a rewarding industry where you are contributing to enhancing the lives of others!

RoleThis role provides an opportunity for you to put your excellent customer service skills to use.

As part of a wider team, you are responsible for contacting new clients and conducting an initial review over the phone.

You will also be responsible for booking in any assessments and visits required by a member of the clinical team.

This is a fast-paced administrative position involving strong elements of customer service.

This is a Fixed Term Full Time position - Monday to Friday 8 : 30am - 5 : 00pm until early July

• based in our CBD office in Tamaki Makaurau.

BenefitsOnline learning platformCompany laptop providedDiscounted health insuranceFull paid training provided

ResponsibilitiesExceeding customer expectations and understanding the needs of the people we supportWork closely with the clinical team to capture client needs and amend care plans as appropriateProviding first-call resolution support for registered nursesAccurately entering information into our CMS (we use CareCall) and other systemsProven experience in an administration or office-based customer service roleA passion for the health sector and making a differenceExcellent attention to detail is a must, as well as strong organisational and time management skillsResilience and ability to work well under pressureHealthcare industry experience would be highly advantageousConfidence in using technology / computer literacyExceptional communication and rapport building skills over the phone

About HealthCare NZHealthCare NZ is part of the New Zealand Health Group.

We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

How to applyPlease apply via our website with your CV and a cover letter.

Only applications submitted through the website will be considered.

Applicants for this position must be a NZ Resident / Citizen or have a valid NZ work permit.

Additional informationLocation : Auckland CBD office, Auckland branch area

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