Insurance Representative Team Lead

Become part of a reputable insurance company that invests in its people

Lead a team of high performing Insurance Representatives that make an impact

Flexible hybrid work arrangements, competitive salary, bonus, comprehensive insurance coverage, and generous leave benefits

Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Dai-ichi Life Group, a leading global insurance provider, we are entering an exciting new chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About the opportunity

We are delighted to announce an exciting opportunity for a people focused Insurance Representative Team Lead to be part of our collaborative Internal Distribution team and leadership group.

You will lead, mentor and support a team of motivated Insurance Representatives to ensure a high standard of service is delivered to our prospect and existing customers. You will also ensure all tasks, processes, administration and reporting for the team are completed accurately and on time in accordance with our business requirements.

You will collaborate and work closely with the wider Internal Distribution leadership group, providing reporting, identifying trends, and presenting ideas, and so contributing to the growth of our distribution team and Partners Life.

Reporting to General Manager Internal Distribution, you will :

• Lead and manage direct reports to ensure all tasks and requests are completed accurately and in a timely manner, and Referral SLAs are met.
• When required, participate in the daily duties of the team to ensure relevant SLAs are met and all tasks are completed in appropriate timeframes.
• Identify opportunities for improvement to enhance operation efficiency and customer experience.
• Identify training needs and provide training and on‑going support for team members.
• Contribute towards strategic and executional planning to improve the service proposition provided to the existing customer portfolio.
• Work closely with the General Manager Internal Distribution and other IDT team leaders presenting reports, identifying trends, and providing feedback.

About you

You are a people focused leader who have prior experience leading and managing small to medium sized teams within the Insurance industry or financial services.

You are passionate about supporting your team, driving excellent customer services and operational efficiency, which motivates you to proactively seek opportunities for continuous improvement.

Additional attributes that may help you succeed in this role

What We Offer

Apply now!

If this sounds like the opportunity you’ve been waiting for, APPLY online with your CV and cover letter (optional) highlighting your relevant skills and experience.

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

We are not engaging recruitment agencies for this role.

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