Customer Relations Agent / Vehicle Service Agent (Dual Role)

Customer Relations Agent / Vehicle Service Agent (Dual Role)

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Established in

• , we have over 26 years' experience in the New Zealand rental car industry.

We operate at 24 locations nationwide.

Ezi Car Rental is now a Toyota Financial Services Group Entity company.

TheEziCommitment

EziVision : We endeavour to offer the very best car rental proposition.

It is simple really, as our aim is to be the very best car rental company in New Zealand.

We hope to always deliver : the very best cars; undeniable value and service that we are truly proud of.

Ezi Values : Welcoming, Genuine, Dynamic, Uncomplicated, Efficient.

At Ezi we live our values to help create a more enjoyable journey for our customers, wherever it may take them.

To find out more about us, visit .

About The role

We are looking for Customer Relations Agent / Vehicle Service Agent (Dual Role) for our Dunedin branch to support the branch's operational and fleet needs, and to provide outstanding customer service to our customers, so they have great, hassle free and enjoyable travels across our beautiful country.

This is a Permanent Full-Time position, with 40 hours per week working on a rotating roster from Monday to Sunday, including weekends and public holidays.

Customer Relations Agent / Vehicle Service Agents play a key role in the company.

As the first and last point of contact with our customers, you are required to maintain professionalism and display outstanding communication and customer service skills.

This role is responsible for processing rental transactions, ensuring a smooth and efficient counter process for our customers and contributing to the branch incremental sales performance.

As the face of the company, by focusing on the wants and needs of the customer you will have the opportunity to positively influence customer satisfaction and retention.

This role will also groom the company fleet of vehicles, assess vehicle damage, complete fleet and administrative tasks like completing checklists and completing reports.

Key skills we are looking for

Full and clean Driver's license

Good level of computer literacy

Experience working within car rental industry and using cars + tech system is preferable not essential

Willing and able to clean company cars to high standard

What is on offer

Competitive market pay rate

Company Incentive program

Uniforms

Staff Hire / Medical Insurance Discounts

Employee Assistance Program

Free parking onsite

We care and have a real focus on our people and believe that it's OUR PEOPLE that will drive us to the next level of success.

YOU MUST HAVE THE LEGAL RIGHT TO WORK IN NEWZEALAND.

Unlock job insights

Salary match | Number of applicants | Skills match

Application questions

Which of the following statements best describes your right to work in New Zealand?

Do you have a current New Zealand driver's licence?

How much notice are you required to give your current employer?

Are you available to work public holidays?

Are you available to work on a rotating roster?

Perks and benefits

Vehicle & Insurance Discount

Staff Booking Discount

Annual Flu Vaccinations

Learning & Development

Employee Assistance Program (EAP Services)

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