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Customer Solution Center Graduate (Feb 2026)

Customer Solution Center Graduate (Feb 2026)

cseaAuckland, Auckland, New Zealand
18 hours ago
Job description

Customer Solution Center Graduate role at Hewlett Packard Enterprise involves resolving technical issues and supporting customers onsite at partner or customer offices.

Your Role

Key responsibilities include :

  • Resolve technical hardware and software issues from internal and external business and end-user contacts.
  • Respond to service, product, technical, and customer-relations inquiries regarding features, specifications, and repairs.
  • Provide support via telephone and e-support, documenting case summaries and resolutions in the Knowledge Management System (KMS).
  • Proactively assist customers to reduce problem occurrence and engage team members to meet SLA demands.
  • Serve as first point of contact for phone calls and emails, prioritizing and categorizing interactions.
  • Respond to automated events from HPE monitoring systems, validate incidents, and enter details into the HPE Incident tracking system.
  • Perform diagnostics and troubleshooting on IT infrastructure including Routers, Switches, Firewalls, HP-UX, Suse Linux, VMware, MS Windows Servers, and Storage.
  • Identify customer-sensitive situations and escalation management as needed.
  • Maintain high customer satisfaction by managing communication and following incidents through to resolution.
  • Adhere to ITIL best practices and work effectively with minimal supervision in a fast-paced environment.

About You

The company is looking for :

  • Bachelor's degree preferred in Information Technology or Diploma degree holder, graduating in 2024 or 2025.
  • Broad knowledge and passion for the IT industry.
  • Excellent verbal and written communication skills.
  • Technical troubleshooting skills with software and hardware knowledge of computing, storage, and peripheral devices.
  • Excellent analytical and problem-solving skills.
  • Proficiency with case management databases and tools.
  • Superior customer service skills with phone and remote support experience; e-support experience is an advantage.
  • Ability to work in a fast-paced, high-pressure environment with flexibility.
  • Must be a New Zealand or Australian Citizen or Permanent Residency holder.

    • Compensation & Benefits

  • Comprehensive health and wellbeing benefits supporting physical, financial, and emotional health.
  • Flexible work arrangements to manage work and personal needs.
  • Inclusive work culture valuing varied backgrounds and individual uniqueness.

    • Training & Development

  • Career development programs to help achieve career goals, including becoming a knowledge expert or applying skills to other divisions.

    • Career Progression

  • Opportunities to stretch and grow within a culture that embraces bold moves and innovation.

    • This job may close before the stated closing date, you are encouraged to apply as soon as possible

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    Graduate Feb 2026 • Auckland, Auckland, New Zealand