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Fraud Manager

TSB New ZealandAuckland, Auckland, New Zealand

1 day ago

Job description

About the role

As Fraud Manager at TSB, you’ll be responsible for leading efforts in the prevention, detection, investigation, and resolution of fraud. You’ll play a critical part in enhancing the bank’s fraud capability, driving strong operational performance, ensuring regulatory compliance, and fostering a culture of continuous improvement.

Who are you?

Are you passionate about protecting people from fraud and scams? TSB is seeking a proactive and experienced leader to guide our dedicated team in safeguarding both our customers and the bank from fraudulent activity.

If you're ready to make a meaningful impact and help shape the future of fraud prevention at TSB, we’d love to hear from you.

In this role, you can expect to :

Develop and embed fraud prevention strategies, controls, and customer education
Manage fraud monitoring and investigations, ensuring timely and consistent resolution
Provide insights through analysis of fraud trends and vulnerabilities
Enhance fraud operations with tools like real-time monitoring and AI / ML detection
Drive continuous improvement to boost efficiency and customer outcomes
Collaborate with internal teams and external partners on fraud risk management
Identify and address operational risks and compliance requirements
Lead, coach, and grow a high-performing fraud team

We are looking for candidates who have :

A tertiary qualification in business, commerce, risk, or a related field

Hands-on experience in fraud operations, investigations, or financial crime management within banking or financial services

In-depth understanding of fraud prevention frameworks, investigation techniques, and regulatory requirements

Proven ability to lead and develop high-performing operational teams

Exceptional stakeholder management skills, with the confidence to engage and influence at all levels

A data-driven mindset, with a passion for driving innovative solutions

Experience with fraud detection systems, analytics tools, and continuous improvement practices

What’s in it for me?

At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!

Closing date for applications is 5 : 00pm 7 October 2025.

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Manager • Auckland, Auckland, New Zealand