Head Of Data & Insights (Global)

About the opportunityThis is a rare opportunity to lead the global insights agenda for Fonterra's Food Service business, shaping how data and intelligence drive innovation, category growth, and commercial success.

As Head of Insights, you'll be at the heart of strategic decision-making—translating consumer behaviour, customer needs, market dynamics, and competitive activity into actionable insight that fuels product development and marketing excellence.You'll lead a high-performing team of regional Insights Managers and collaborate closely with category, marketing, and commercial teams across global markets.

Your work will directly influence the end-to-end product lifecycle—from early-stage innovation through to in-market execution—ensuring our offerings are grounded in evidence, aligned with emerging trends, and differentiated in the eyes of our customers.This role also plays a key part in driving connected strategic planning across Marketing and Innovation, helping to build robust, insight-led product and brand strategies that deliver real impact.About youYou're a strategic thinker with a passion for turning data into direction.

With deep experience in insights, research, and analytics—ideally across global markets—you know how to connect the dots between customer needs, market trends, and commercial outcomes.Over 10 years of experience in insights, strategy, or related fields, with at least 6 years in leadership rolesA strong track record of embedding insights into product innovation, category strategy, and go-to-market planningExpertise in managing complex research programs and synthesizing diverse data sources into clear, compelling narrativesA collaborative mindset and the ability to influence cross-functional teams across regionsExcellent communication and storytelling skills, with the ability to tailor insights to different audiencesA strategic lens and commercial acumen that help shape long-term growth agendasIf you're ready to lead a global insights function that drives meaningful change and innovation, we'd love to hear from you.Our valuesAt Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone—no matter your background, identity or experience.

These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other.Discover how your values align with ours by taking our Values Quiz here.Our commitment to youWe care for our people globally.

Our comprehensive benefits support your well-being, development, and work-life balance : Fair and equitable payHealth and well-being programs (medical, mental health support)Professional development opportunitiesCareer growth supportWork-life balance options (flexible / hybrid working where possible)Parental leave supportEmployee recognitionSupport for community involvement and cultural connectionTo learn more, visit Fonterra Careers.A career of opportunitiesAt Te Matapuna Fonterra, be inspired by purpose and guided by our principles and values.

Create goodness for generations and make a global impact at a local level.

As part of our Co-operative, be an everyday creator, imagining what Fonterra, dairy, and you can be here.Join usDoes this sound good to you?

Come join our whanau—bring your whole self, and let's solve for better together.

You, me, us together, Tatou, tatou.Together, we're shaping a future of inclusionInclusion is key to our Co-operative.

We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).

Even if you don't meet every requirement listed, we encourage you to apply; we value potential and growth.References

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