Family Store Assistant

Want to create value from donated goods?

Make a difference within your community

About the Family Stores :

The Salvation Army has over 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware.

We aren't your typical retail store, no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.

About the Role :

This role is critical to our stores success and primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits.

We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast paced, high stock volume retail environment.

On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area.

You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.

Key Responsibilities :

Providing excellent customer service to customers and donors

Receiving, sorting, pricing and merchandising donated goods

Processing sales and general money handling, including end of day cash up with accuracy and efficiency

As part of the team, ensure the store is well presented, well stocked and tidy

Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls

Contribute to a positive team culture and general duties of the Family Stores as required.

Person Specification :

Excellent customer service skills, with sound judgement and the ability to de-escalate situations if necessary

Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds

Physically fit and capable of regular lifting - this is a daily part of the role

Capable of using various retail and communications technology such as point of sale software and tablets

Self-managing, able to keep to task and re-prioritise as required whilst under pressure

A clear communicator, both verbally and written

An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army

Be comfortable working within set procedures but able to apply sound judgement when initiative is required.

Have the right to work in New Zealand.

All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance / police check.

Our offer to you :

An additional working week of Salvation Army leave awarded annually on 1 July

Free confidential counselling services to support your wellbeing

Subsidised flu vaccinations

Discounted Medical Insurance with Southern Cross

TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7

A position within a long-standing, respected nationwide organisation

Opportunities for growth and development

A varied and fast paced role in a friendly fun team

Enthusiastic team of likeminded people

The chance to make a difference in your community

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.

Hours of work :

This role is a Permanent / Part time role at 10 hours per week.

Please note, Family stores operate on some public holidays.

Please note :

This role may require the preferred candidate to work a varied roster between Monday - Saturday.

The starting hourly rate

for this role is

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

The Salvation Army is a worldwide evangelical Christian church and human service provider.

It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus.

The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

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