Digital Design Lead

Join to apply for the Digital Design Lead role at Westpac New Zealand

Mō te tūranga | About the Role

As the Digital Design Lead, you will be a strategic partner who connects teams and champions the role of Channel Design in shaping exceptional customer experiences. You’ll bring a broad and deep toolkit, from service design and systems thinking to detailed UX flows, applying it to scalable, sustainable practices that support enterprise-wide transformation.

• Digital Design Lead
• Perm, full time
• Auckland based

You lead, contribute, and enable others depending on the context, working closely with designers and key stakeholders to drive outcomes, shift mindsets, and build future-ready capability across the organisation.

If you are passionate about driving strategic conversations, shaping exceptional customer experiences and advocating for design thinking and practice across teams and initiatives then apply now!

Nā tāu rourou | What will you bring?

Westpac Hei Wāhi Mahi | Working at Westpac

2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications Close

21 November 2025

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

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