Operations Manager, Customer Success Operations

Operations Manager, Customer Success Operations

Remote (United States)

Role

SmarterDx is seeking an Operations Manager to help optimize internal processes and partner with Customer Success Managers to better support our clients.

Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will lead initiatives to develop new processes or optimize existing processes that have a direct impact on their experience with our applications.

You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement processes.

SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com / careers.

• This role is fully remote within the US

What You'll Do

What You Bring

Creating process documentation or Standard Operating Procedures

Nice to Haves

Compensation

$135,000 - $155,000 salary + equity incentives

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Website

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Your Pronouns

Will you now or in the future require SmarterDx to file a petition or application for employment-based visa status on your behalf to begin or continue employment with our company? If you are a US citizen, your answer to this question should be "no." If you are not a US citizen and you have non-immigrant status, for example F-1 or H-1, your answer to this question should be “yes.” Please note that we regretfully cannot provide sponsorship for new employment-based visa status at this time.

This role is remote, however, you must currently reside in the United States in order to be considered. Do you currently reside in the United States?

As part of our hiring process, you will be asked to complete a background check once an offer of employment has been accepted. Are you willing to complete a background check?

The hours for this role are 8am-5pm PT or 11am-8pm ET. Are you willing to work those hours?

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