Talent.com
Customer Care Associate
Customer Care AssociateRemote • WorkFromHome, West Coast, New Zealand
Customer Care Associate

Customer Care Associate

Remote • WorkFromHome, West Coast, New Zealand
28 days ago
Job description

Employer Industry : Human Resources Technology

Why consider this job opportunity :

  • Salary range from $14,450 to $32,500 USD
  • Flexible work-from-anywhere option, allowing for a remote work lifestyle
  • Flexible paid time off and working hours, supporting a healthy work-life balance
  • Comprehensive benefits including 16 weeks paid parental leave, mental health support, and learning budgets
  • Opportunities for career advancement and internal mobility within a globally distributed team
  • Emphasis on fostering a diverse and inclusive workplace culture

What to Expect (Job Responsibilities) :

  • Provide customer support to various user types across multiple verticals via email and live messaging
  • Maintain productivity standards while ensuring high attention to detail and customer satisfaction
  • Solve tickets weekly and respond to standard inquiries within agreed service level times
  • Collaborate closely with Customer Success, cross-vertical operational teams, and Sales
  • Act as the primary voice and ear for users, advocating for their needs
  • What is Required (Qualifications) :

  • Strong problem-solving skills with a focus on enhancing the customer journey
  • Solid experience in Customer Support or Customer Enablement, particularly in a tech environment
  • Proficiency in using CRM tools to manage customer interactions
  • Excellent collaboration and communication skills, with a patient and kind demeanor
  • Fluent in written and spoken English
  • How to Stand Out (Preferred Qualifications) :

  • Experience working remotely or in a fast-growing organization
  • Familiarity with HR, Payroll, Healthcare, and / or Pension systems
  • We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

    #J-18808-Ljbffr

    Create a job alert for this search

    Customer Customer Customer • WorkFromHome, West Coast, New Zealand

    Related jobs
    Account Executive, Platforms, New Zealand

    Account Executive, Platforms, New Zealand

    Stripe • WorkFromHome, West Coast, New Zealand
    Stripe is a financial infrastructure platform for businesses.Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their reve...Show more
    Last updated: 30+ days ago • Promoted
    Senior QA Engineer - Remote Payments & Microservices

    Senior QA Engineer - Remote Payments & Microservices

    Xplor Education • WorkFromHome, West Coast, New Zealand
    A technology company in Auckland is seeking a Senior QA Engineer to enhance their payments platform.You will lead quality assurance efforts, design comprehensive test strategies, and build automate...Show more
    Last updated: 1 day ago • Promoted
    Remote Customer Solutions Lead – Franchise Success

    Remote Customer Solutions Lead – Franchise Success

    Visory • WorkFromHome, West Coast, New Zealand
    A rapidly growing technology firm based in New Zealand is seeking a Customer Solutions Specialist to provide account support and enhance franchise relationships. The ideal candidate will have 2–4 ye...Show more
    Last updated: 8 hours ago • Promoted • New!
    EverWell - Product Manager, Customer Growth (Remote, New Zealand)

    EverWell - Product Manager, Customer Growth (Remote, New Zealand)

    EverCommerce • WorkFromHome, West Coast, New Zealand
    EverCommerce (Nasdaq : EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate g...Show more
    Last updated: 13 days ago • Promoted
    Healthcare Project Coordinator – Flexible / Remote Admin

    Healthcare Project Coordinator – Flexible / Remote Admin

    ProCare • WorkFromHome, West Coast, New Zealand
    A leading healthcare provider in Auckland is seeking a full-time Project Administrator to support various health projects. The role requires strong administrative skills, effective communication, an...Show more
    Last updated: 4 hours ago • Promoted • New!
    Customer Service Manager

    Customer Service Manager

    Maruia Hot Springs Ltd • West Coast - other, West Coast, New Zealand
    Maruia Hot Springs is an award-winning hot springs eco-resort located in the center of the South Island 2.Christchurch and 45 minutes from Reefton in the heart of the Lewis Pass National Park.It is...Show more
    Last updated: 30+ days ago • Promoted
    Remote Customer Care Specialist

    Remote Customer Care Specialist

    Foodstuffs North Island Limited • WorkFromHome, West Coast, New Zealand
    A leading food services company in New Zealand is looking for a Customer Service Specialist for a 6-month fixed-term role. This position is remote-first, providing the flexibility to work from home ...Show more
    Last updated: 10 hours ago • Promoted • New!
    Customer Experience Caller

    Customer Experience Caller

    Ripple • WorkFromHome, West Coast, New Zealand
    Applicants must be residing in New Zealand and legally entitled to work here.This position is offered as a contractor role, not an employment position. As a contractor, you will be responsible for y...Show more
    Last updated: 30+ days ago • Promoted
    Insurance Marketing & Sales Advisor

    Insurance Marketing & Sales Advisor

    Business Development • WorkFromHome, West Coast, New Zealand
    Career Opportunities with UniTrust Financial Group.Careers At UniTrust Financial Group.Current job opportunities are posted here as they become available. Full-Time | Monday–Friday (Flexible).Commis...Show more
    Last updated: 11 days ago • Promoted
    Associate Product Manager, AI Platform (Remote, Equity)

    Associate Product Manager, AI Platform (Remote, Equity)

    UneeQ • WorkFromHome, West Coast, New Zealand
    A pioneering AI company in Auckland is seeking a creative Customer Success Specialist to connect directly with customers and help shape product development based on feedback.The ideal candidate wil...Show more
    Last updated: 3 days ago • Promoted
    Director, Customer Success

    Director, Customer Success

    SmarterDx • WorkFromHome, West Coast, New Zealand
    SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context wi...Show more
    Last updated: 19 days ago • Promoted
    Senior Customer Reliability Engineer (NZ / AUS)

    Senior Customer Reliability Engineer (NZ / AUS)

    Replicated Inc. • WorkFromHome, West Coast, New Zealand
    Replicated is a Commercial Software Distribution Platform.Replicated helps software vendors distribute their applications into self-hosted environments like VPC, on-prem, air gap, and more.With a s...Show more
    Last updated: 30+ days ago • Promoted
    Commercial Account Executive - ANZ

    Commercial Account Executive - ANZ

    Jibe Ventures • WorkFromHome, West Coast, New Zealand
    Come join the company reinventing data security, empowering businesses to realize the full potential of their data.As the leading data security platform purpose-built for the cloud era, Cyera’s mis...Show more
    Last updated: 30+ days ago • Promoted
    Associate Customer Success Manager

    Associate Customer Success Manager

    Federato • WorkFromHome, West Coast, New Zealand
    Federato is on a mission to defend the right to efficient, equitable insurance for all.We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the...Show more
    Last updated: 30+ days ago • Promoted
    Remote Account Executive — Commercial, Customer 360

    Remote Account Executive — Commercial, Customer 360

    Salesforce • WorkFromHome, West Coast, New Zealand
    A leading technology company in Auckland is seeking an experienced Account Executive to drive sales for their innovative platform. In this role, you will establish relationships with C-suite executi...Show more
    Last updated: 2 days ago • Promoted
    Remote Customer Success Team Leader | Data-Driven Growth

    Remote Customer Success Team Leader | Data-Driven Growth

    Canonical • WorkFromHome, West Coast, New Zealand
    A global software firm is seeking a Customer Success - Team Manager to lead the team in enhancing customer engagement and retention. You will manage escalated customer issues and foster team develop...Show more
    Last updated: 10 hours ago • Promoted • New!
    Remote AU : Strategic Customer Success Lead (PT)

    Remote AU : Strategic Customer Success Lead (PT)

    TruRating • WorkFromHome, West Coast, New Zealand
    A performance intelligence company is seeking a Customer Success Manager to support merchants in maximizing the value of their platform. Responsibilities include managing customer relationships, pro...Show more
    Last updated: 10 hours ago • Promoted • New!
    Account Manager

    Account Manager

    Cornerstone Research • WorkFromHome, West Coast, New Zealand
    The Account Manager will be responsible for managing and growing Cornerstone’s customer base.This position requires a rare and talented individual that excels in multiple business disciplines inclu...Show more
    Last updated: 30+ days ago • Promoted