Technical Support Engineer Iii - Belfast

About DelineaDelinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise.

Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI.

It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time.

With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a

• % uptime, Delinea delivers robust security and operational efficiency without compromise.

Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place.

Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG.

We value diversity, innovation, and a culture of respect and fairness.

If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Summary

Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.

This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.

This position reports directly to the Technical Support team manager and must be based in Belfast or UK (hours will be 5am GMT- 2 pm GMT from Sunday through to Thursday.

What You'll Do

Provide post-sale technical support to customers and partners

Assess and document reported customer issues

Formulate and communicate resolution plans

Gather necessary information and resources

Investigate and reproduce case scenarios

Provide clear customer responses and document corrective actions

Develop knowledge base articles and pre-written responses

Provide consultation and mentoring to technical support engineers

What You'll Bring

At least 3-4 years of proven relevant professional experience as a technical support engineer

In depth knowledge and experience with at least some of the following :

Cybersecurity products and solutions

IT and System administration (minimum of 5 years)

Networking and data transport and encryption

Cloud infrastructure, Machine, network and services virtualization

Security concepts and methodologies

Relational databases and SQL language proficiency

PowerShell, Bash or other OS scripting languages

Ability to work on-call hours as assigned.

Troubleshooting and problem deconstruction

Strong written and verbal English communication skills

Ability to work diverse, international, customer and team environments

Able to communicate technical concepts at a professional level in multiple languages

Trustworthy, self-motivated, and reliable

Accountability, transparency, and ownership

Desire to work in a dynamic and challenging environment

Organized and methodological with great attention to detail

We'd Love To See

Proficiency in one or some of these languages, i.e. German, French, Spanish, Japanese, Arabic and Turkish

Prior or current security clearance

Why work at Delinea?

We're passionate problem-solvers helping the world's largest organizations protect what matters most : their human and machine identities.

We invest in people who are smart, self-motivated, and collaborative.

What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success

Spirited - We bring energy and passion to everything we do

Trust - We act with integrity and deliver on our commitments

Respect - We listen, value different perspectives, and work as one team

Ownership - We take initiative and follow through

Nimble - We adapt quickly in a fast-changing environment

Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees.

We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension / retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affidative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy.

In addition, all publicly posted social media sites may be reviewed.

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