Full Time Care Navigator

Asa GP Receptionist, you will be the first point of contact for our patients,playing a crucial role in delivering excellent customer service and ensuringthe smooth operation of the practice.

Your responsibilities will include, butare not limited to.

Main duties of the job

Greeting patients and visitors warmly and professionally

Managing telephone and face-to-face inquiries, booking appointments, and handling cancellations

Updating and maintaining patient records using our Emis software system

Assisting patients with registration and any necessary paperwork

Handling prescription enquiries and other administrative tasks

Communicating effectively with medical staff and patients to ensure efficient service delivery

Ensuring the reception area is clean, organised, and welcoming

Adhering to confidentiality and data protection policies

About us

We are abusy and well-established General Practice dedicated to providing high-qualityhealthcare to our community.

Our team is committed to ensuring patients receivethe best possible care in a friendly and efficient manner.

We are currentlylooking for a professional and compassionate GP Receptionist to join our team.

If youare interested in the role, please submit an application form.

If yourapplication is successful, you will be contacted to have a telephone interviewwith a view to being invited for a face-to-face interview with the Operationsand HR Manager.

We lookforward to receiving your application and potentially welcoming you to ourdedicated team.

Job responsibilities

Job Title : GP Receptionist

Location :

Northgate Medical Practice / Blean Surgery / Chartham Surgery

Job Type :

Full-time / Part-time

About Us :

We are a busy and well-established General Practice dedicated to providing high-quality healthcare to our community.

Our team is committed to ensuring patients receive the best possible care in a friendly and efficient manner.

We are currently looking for a professional and compassionate GP Receptionist to join our team.

Job Description :

As a GP Receptionist, you will be the first point of contact for our patients, playing a crucial role in delivering excellent customer service and ensuring the smooth operation of the practice.

Your responsibilities will include, but are not limited to :

Greeting patients and visitors warmly and professionally

Managing telephone and face-to-face inquiries, booking appointments, and handling cancellations

Updating and maintaining patient records using our Emis software system

Assisting patients with registration and any necessary paperwork

Handling prescription enquiries and other administrative tasks

Communicating effectively with medical staff and patients to ensure efficient service delivery

Ensuring the reception area is clean, organised, and welcoming

Adhering to confidentiality and data protection policies

Key Requirements :

Previous experience in a receptionist or administrative role, preferably within a healthcare setting

Excellent communication and interpersonal skills

Strong organisational abilities with a keen eye for detail

Proficiency in using computer systems and basic software applications

Ability to work effectively in a fast paced environment and manage multiple tasks simultaneously

Compassionate and patient focused attitude

Flexibility to work varied shifts, including some evenings and weekends as needed

Training and professional development opportunities

Supportive and collaborative work environment

Person Specification

Qualifications

GCSE grade A to C in English and Maths

Experience

Experience of working in primary care

Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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