Operations Analyst

Operations Analyst

Care with Heart.

Lead with Purpose.

Grow with Promisia

Promisia is on a mission to redefine aged care and retirement living by pairing warm, human-centred care with exceptional operational discipline and financial performance.

We believe residents deserve more than a bed and service; they deserve to be part of a community and home filled with heart, dignity, and purpose.

That means smarter decisions, relentless improvement and great systems where data, technology, and financial insight come together to drive better outcomes.

We're looking for an Operations Analyst who can bring the numbers to life, understands the story behind them, and is energised by turning insights into action.

You'll play a key role in helping our leaders make faster, smarter, evidence-based decisions across our growing national network of care homes and villages.

What you'll do

Work closely with our Chief Operating Officer, Group Care, Quality and Risk Manager, HR Manager, Chief Financial Officer and Finance team.

Analyse operational and financial performance, identifying trends, risks and improvement opportunities across our care homes and villages.

Bring an entrepreneurial lens and approach to reviewing opportunities and alternatives and solving problems.

Develop and maintain integrated dashboards, reports, and predictive insights that drive decision-making, using information from finance, payroll, HR, and clinical systems.

Track key levers including occupancy, wage-to-revenue ratio, acuity, staffing, rosters, leave liabilities, incidents, compliance and audit status.

Partner with facility managers and clinical leaders to translate data into practical improvements and solutions.

Test assumptions, challenge inertia, and bring clarity where there's complexity.

Utilise the latest tools in terms of AI, machine learning, and reporting tools to turn information into knowledge.

Drive continuous improvement in data quality, automation, workflows and system integration across the organisation.

Be involved in developing financial models and scenario analysis to support business cases and strategic planning.

What success looks like

Real time information is pulled from a range of sources and then presented in a visually clear and simple way

Facilities can clearly see where they're winning and where there is room for improvement

Leadership decisions are faster, clearer, and better informed

Occupancy and other key metrics continuously improve

Waste reduces and resource use improves

Problems are surfaced early and solved with evidence, not emotion

Staff feel supported, not policed

What you'll bring

A degree in Information Systems, Data Analytics, Accounting, or Finance (or equivalent).

An entrepreneurial approach and spirit

Strong technical skills across Power BI, Excel (Power Query, Pivot Tables) and experience connecting multiple data sources.

Strong commercial acumen and financial literacy

IT expertise, knowledge and experience

Exceptional analytical and problem-solving capability

Experience with pulling information from a variety of systems and converting data into action, not just reports

A practical understanding of operations and financial drivers

A structured yet creative problem-solving approach and attention to detail.

Ability to communicate insights simply, honestly and with impact

A mindset of continuous evaluation, improvement and evolution, not blame

The ability to build models to compare various commercial opportunities

Why Promisia

We're small enough to move fast and big enough to matter

You'll work directly with our executive team, support office and facility teams

We combine heart-led care with disciplined, data-driven operational excellence and financial performance

Your contribution will be visible, meaningful, and there will be numerous opportunities to help us visualise and create the future.

Ready to bring your IT, financial and problem-solving skills to meaningful work that matters, apply now!

Please note, we may begin interviews as suitable applications are received, so early submission is encouraged.

To find out more or to have a confidential chat about the role, call Graeme Dodd, our Chief Operating Officer, on

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