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Senior Business Analyst

Senior Business Analyst

ACC New ZealandWellington, Wellington, New Zealand
10 hours ago
Job description

Join to apply for the Senior Business Analyst role at ACC New Zealand .

ACC exists to support people – we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident. Find more about ACC and the work we do here .

About the role

We have an opportunity to join the Levy Systems and Processes team as Senior Business Analyst on a permanent basis. This is a Wellington -based opportunity. We are looking for an experienced, skilled and detail‑oriented Senior Business Analyst to play a key role in delivering important, exciting pieces of work across our Revenue Operations team. You’ll work closely with the business to identify opportunities and use data analysis and insights to drive delivery. You’ll build and maintain strong relationships with various teams and stakeholders across ACC, so strong interpersonal skills and the ability to communicate effectively with a diverse audience are essential.

Working in Revenue Operations you will have first‑hand contact with most of the activities that bridge the gap between business customers and the ACC Levy Invoicing experience.

Base salary range : $101,287 – $142,993. ACC also offers 9% superannuation on top of base salary.

About you

  • A curious mind, problem‑solving skills, and a desire to learn.
  • The ability to engage and quickly establish and maintain strong working relationships with a wide range of stakeholders using your well‑developed influencing skills.
  • Excellent communication and presentation skills, to keep teams and stakeholders informed on our progress.
  • Ability to coach and develop other Business Analysts.
  • Eager to achieve and deliver great results.
  • A solution‑focused, confident and adaptable approach.
  • Ability to create structure in ambiguous situations, and comfortable adapting to changing priorities.
  • Solid understanding of Guidewire’s functionality, with prior experience unpacking large, complex issues and delivering recommendation papers.

Mailhouse process experience

  • Act as the first point of escalation for business units and mailhouse partners, coordinating with internal teams (including Service Delivery) and external vendors to resolve issues efficiently.
  • Manage change requests by collaborating with business stakeholders (including Communications) to gather requirements, document technical specifications, create and test sample files, and review and approve final changes.
  • Maintain strong working relationships with external mailhouse vendors to ensure high service standards and effective collaboration.
  • Provide guidance and oversight to application administrators managing mailhouse portfolios.
  • Prepare detailed reports and analyze trends to support continuous improvement initiatives.
  • Demonstrate a comprehensive understanding of the end-to-end mailhouse process.
  • Working at ACC

    At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. We support employee networks and offer flexible working arrangements.

    How to apply

    Applications close Monday, 27 October 2025 and can only be accepted when submitted through our ACC Careers Website. Please submit a CV and cover letter that clearly highlight the required skills and experience listed above. If you are an ACC employee, please apply with your ACC employee profile. For questions, contact

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    Senior Analyst • Wellington, Wellington, New Zealand