Senior Fleet Tyre Technicians-Canterbury

Senior Fleet Tyre Technicians

Carters Tyre Service Ltd - Canterbury

Fulltime Permanent Role

Minimum of 40 hrs. and Maximum of 55 hrs in a week

Wage $25-$35 an hour

• Great location
• No two days are the same in this hands-on, customer facing position
• More than just a job - you will be joining a great team with real career opportunities

About the job : Carter’s Tyre Service Ltd is seeking a Senior Fleet Tyre Technicians to join our Fleet Service team based in Canterbury Region .You will be responsible for tyre management on our clients’ commercial fleets, including callouts and after-hours support. The work will involve servicing commercial trucks, utility vehicles, heavy construction equipment, and off-road vehicles.

Your hours will be Monday to Friday, between 7 : 30am – 5 : 00pm with rostered Saturdays 9 : 00am – 12 : 00 noon and rostered call outs.

SPECIFIC DUTIES & RESPONSIBILITIES

Customer Service

§   Delivery of high-quality service and specific products to costumers.

§   Demonstrate product knowledge and show customers how to maximise the benefits.

§   Perform tyre inspections and record through the TMS system (Fleet Service).

§   Identifies abnormal wear and potential hazards for heavy machines and equipment.

§   Strip and fit tyres as required following the standard operating procedure.

§   Repair punctures according to the company guidelines.

§   Repairs and maintains tyres with chemical or vulcanized components.

§   Removes and replaces wheels and rims

§   Refits tyres and perform inspection checks in accordance with service information requirements.

§   Maintain one’s own presentation and positive behaviours towards customers, employees and vendors – be the face of Carter’s Tyre Service.

Procedures and Process Adherence

§   Compliance to Service Level Agreement process including TMS processes.

§   Ensure full completion of work processes are completed in full, on time and accurately (job sheets, timesheets, TMS, vehicle audits as an example) meeting operational deadlines.

§   Company uniforms must be worn always.

§   Vehicle audits and checks must be completed.

§   Report damage or wear and tear to vehicle and tools when it happens.

§   Adhere to rosters – Saturday and call out rosters.

§   Vehicles must be kept clean – inside and out.

GENERAL DUTIES & RESPONSIBILITIES

§   Be punctual and work the hours and times specified.

§   Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.

§   Support and help develop a positive workplace culture.

§   Demonstrate excellent interpersonal communication skills.

§   Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.

§   Comply with all employment obligations.

§   Promptly undertake to complete all reasonable and lawful instructions and directions given.

§   Serve the business in good faith, promoting and protecting the business' best interests.

§   During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.

§   Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

SKILLS, EXPERIENCE & EDUCATION

Essential :

§   Tyre Industry knowledge – tyre fitting, wheel alignment.

§   At least High School / College Graduate

§   A minimum of a clean full NZ Drivers license

§   Ability to quickly develop effective working relationships with internal and external customers / stakeholders.

§   Quick learner of systems.

§   Accurate with figures and attention to detail.

§   Tyre Industry Experience.

Preferred :

§   NZQCF Level 4 / NOL SL. 3 or at least 3 years of relevant Tyre industry experience - especially fleet service experience may substitute for the formal qualification.

§   With class 2 driver’s license

§   Qualification in Tyre Fitting.

§   Experience with a team environment.

§   Effective communication skills, both verbal and written

§   A friendly and positive outlook with a customer service focus