Junior Software Support Analyst ›

This role is based in our Palmerston North office, operating in a hybrid work model. You will be required to work from the Palmerston North office as part of this arrangement.

About Objective :

At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.

Our role :

We are looking for a Junior Software Support Analyst to join our team in Palmerston North. As a Junior Software Support Analyst, you’ll be a key technical resource, helping customers overcome challenges in their day-to-day use of our software. Your primary focus will be providing remote technical support, ensuring our solutions function seamlessly in customer environments.

You’ll work closely with an assigned set of customers, building relationships and deepening your understanding of their unique environments. Over time, this knowledge will enable you to deliver proactive, high-quality support, driving customer satisfaction and success.

This role reports to the Support Manager and has no people management responsibilities.