Customer Support Administrator

Position Title : Customer Support AdministratorReporting To : Community Partnerships ManagerEmployment Type : Part Time (24 hours per week - flexible), PermanentEmployment Date : FlexibleWhat is Parenting Place about?

Our Vision : That every parent

• in Aotearoa feels confident, and every child feels deeply loved.Our Mission : Supporting parents
• to build strong family relationships.
• Anyone raising a child, including parents, caregivers, grandparents, aunties, uncles, guardians and foster carers.We inspire parents by offering hope for families.We equip parents with information and strategies.We journey with parents through key transition times.Since 1993, we've walked alongside New Zealand families and whanau, providing strategies to build stronger relationships.

We recognise that every parent-child relationship can benefit from support, encouragement and practical skills.

And we believe that healthy, loving families can transform communities.Our ValuesManaakitanga – We are CaringWe are welcoming, inclusive and extend kindness and respect to those we work with.

We value well-being and offer a supportive team culture, recognising that our staff are part of a wider family and community beyond their role at Parenting Place.Ako – We are LearnersWe are curious – life-long learners – broadening our understanding of people, family and culture.

We invest in knowledge through research of evidence-informed approaches to parenting, and our hand-on experience working directly with parents as they navigate the highs, lows and every-days of raising kids through different ages and stages.Mahi Tahi – We are CollaborativeOur best work is done together, drawing from a diverse set of skills and perspectives.

We collaborate to bring different teams and people together to ideate, problem-solve and dream bigger and better for our work and vision for families.Auahatanga – We are CreativeWe are innovative in how we present, connect and communicate, working to reach all families where they are at.

We are writers, researchers, designers, presenters, coaches, project managers, people leaders, partnership co-ordinators and value creativity in our work.Tumanako – We are HopefulWe are inspired by hope – of what "could be" for parents and their family relationships.

We aim for the best outcomes, and take a positive, strengths-based approach in our parenting content, while staying relatable and real.What is this role?

In theCustomer Support Administrator role, you recognise that relationships are at the heart of everything that we do.

You are someone who is directly in contact with our customers, both internal and external.

You represent and embody who Parenting Place is, and help our customers experience our services, courses and events in the most positive way.

You will assist and support our Presenters, Facilitators and external customers with any of our course or event related requirements.Some of the key tasks and responsibilities include : Being responsive and showing manaakitanga to all our wonderful new and existing customers!

Providing administrative support to customers, staff and course facilitators.

Mahi Tahi!

Regularly reviewing processes and suggesting ways to improve where applicable.Ensuring all information relating to courses or customers is accurate and up to date.Completing general administration tasks (including invoices and end of month reporting).

Identifying opportunities to grow additional courses, presentations, and facilitator training.About youAt least 2 year's experience in a customer administration support role.You would describe yourself as pretty tech-savvy!

A confident and friendly person who naturally shows manaakitanga.A flexible and positive team member with a great work ethic.Excellent communication skills.A passion for the vision and mission of Parenting Place.Why you will love this role?

Growth opportunities and the chance to make this role your own!

Excellent flexibility with work hours / days and arrangements - we are Parenting Place so we understand the juggle!

Great well-being support with Health Insurance and complementary counselling sessions!

Both personal and professional development opportunities.Birthday Leave – a day off on / around your birthday!

Great, supportive culture with a commitment to look after our team well.This is a permanent, part-time appointment which will ideally start ASAP, however, we can be flexible for the right person.

The position is based in Auckland and working 24 hours per week.If you would like to apply, please do so as soon as possible - we process applications as we receive them.Should wedecideto progress with your application, we will contact you and will provide you with a full Job Description.

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