Service Delivery Manager

Greystone Recruitment – Christchurch, South Island

Are you a strategic thinker with strong stakeholder management and project management skills? Do you excel at building relationships, communicating with impact, and applying commercial acumen to deliver results, Enable wants you on their team.

Who are they?

Enable Network provides over 160,000 local families, businesses, schools, healthcare and community service providers with world‑class fibre broadband in greater Ōtautahi. ‘Connecting our Community with Unlimited Opportunity’ is Enable’s purpose.

Enable is 100% owned by the people of Christchurch, through the Christchurch City Council and alongside their owners, they are committed to being carbon neutral in their operations by 2030. Serving the community is at the heart of everything they do and this is a fantastic opportunity to join the team.

The role

As a Service Delivery Manager, you’ll oversee a portfolio of assigned customers, Retail Service Providers (RSPs) and developers / builders, acting as their primary point of contact post‑sale. You’ll lead the coordination of service delivery, working cross‑functionally with Operational and Commercial teams to ensure seamless execution, high‑quality outcomes, and customer satisfaction.

This role requires strong stakeholder management, project management expertise, critical thinking, and the ability to balance customer experience with commercial outcomes.

What we’re looking for

Previous depth of experience in Account Management, Business Development or Project Management across telco, construction, RSP or other relevant fields.

Proven ability to build and manage strategic stakeholder relationships, influencing collaboration to achieve shared goals.

Strong project management skills, with experience delivering large‑scale deployments.

Advanced critical thinking and problem‑solving skills, able to tackle complex challenges.

Commercial acumen, with a track record of supporting business growth and operational efficiency.

Exceptional communication skills, able to engage confidently at all levels and facilitate robust conversations when needed.

Adaptability and a growth mindset where you’ll thrive in fast‑paced and changing environments.

An outcome‑oriented approach focusing on delivering results for both customers and the business.

Skilled at prioritising tasks, managing time efficiently and maintaining strong attention to detail.

What they offer

The most important thing Enable offer is their team environment. They look out for each other, putting emphasis on each other’s wellbeing. Sticking together to deliver great outcomes for the people of Ōtautahi.

Their people are proud of the work they do. When you work at Enable, they offer you some perks as a thank you for your amazing work!

The perks

Fully subsidised Health Insurance on the Wellbeing One plan with Southern Cross.

Flexible working arrangements.

Monthly broadband allowance.

An annual paid ‘RefreshMe’ day off, a free day to fill your cup!

$250 toward an annual sustainability and wellbeing allowance.

Leave purchasing options.

A modern office in the heart of the city that is Green Star 4 rated.

At Enable, they’re committed to being a diverse and inclusive organisation. They encourage applications from candidates of all backgrounds and experiences.

For more information and a confidential discussion call Zoe Dalton on or APPLY NOW!!! All applicants must have a current and legal right to work in New Zealand.

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