Dispatcher

Job Details

• 9 months full-time fixed-term opportunity
• High-level customer experience
• Rotating 10‑hour shifts, 4 days work and 3 days off

Auckland Council’s Dispatch team is seeking a dedicated Dispatcher to join our dynamic workforce. In this pivotal role, you will serve as the primary point of contact for managing customer service requests, complaints and regulatory compliance enquiries.

Responsibilities

Your responsibilities will include managing service requests through our dedicated job dispatch software, ensuring efficient allocation to field staff, and maintaining high levels of customer satisfaction through proactive follow‑up. You'll play a crucial role in prioritising tasks across the region, collaborating closely with council departments, agencies, and communities.

Day‑to‑day you could expect to work on :

It is important to note that this is a fixed‑term, full‑time position, for 40 hours per week as part of Dispatch operations, which operates 14 hours a day, 7 days a week, with a rotating shift pattern including weekends and public holidays. The team operates Monday to Sunday from 5 : 30 am to 7 : 30 pm (Morning shifts start at 5 : 30 am and Afternoon shifts start at 9 : 00 am).

Qualifications

We are seeking a seasoned professional who brings a strong background in customer service and a comprehensive understanding of regulatory compliance processes. The ideal candidate will possess excellent communication and listening skills, and a proactive approach to problem‑solving.

Other essential qualifications include experience in call centre environments, proficiency in Microsoft Office applications and maintaining information integrity. Additionally, familiarity with local government legislation and practices would be advantageous.

What we will be looking for :

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a collaborative, purpose‑driven environment where diverse experiences are valued.

Benefits

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well‑being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

Tono Mai : Apply Now!

Benefits include a remuneration range for this role of $60,216 – $62,000 (based on skills & experience). Our employer Kiwisaver contribution is additional to the base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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