Associate Manager, Customer ServiceVans • Auckland, Auckland, New Zealand
Associate Manager, Customer Service
Vans • Auckland, Auckland, New Zealand
18 days ago
Job descriptionAssociate’s degree; Bachelor’s degree preferred Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree to be determined by the nature of the specific job and the hiring manager’s criteria Generally six years of progressive experience with one year of supervisory experience Strong organization and communication skills Acquires depth of expertise in more than one technical work area and on track to becoming a discipline expert Acquiring management experience within a process driven environment with extensive experience in a large or complex technical area Knowledge of standardized rules, procedures, and operations within own area Determines a course of action based on guidelines and modifies processes and methods as required Requires knowledge of company policies, practices, and procedures Resolves issues which are often varied and nonroutine Uses previous experience to identify most appropriate option or improve existing approaches Problems likely to require clarification Undertakes analysis and investigation to solve differing, but related, problems Conveys information to occasionally divergent audiences that may require some persuasion May require the initiation of contacts to resolve and discuss mutual problems or collaboration on procedures or transactions May need to convey information to audiences not knowledgeable of the subject matter Requires objective review of difficult work problems, obtaining cooperation or approval Impact is generally limited to short-term team performance, occasionally on medium-term goals Responsible for meeting targets typically against a monthly plan Supports the achievement of goals through own personal effort and influence on others Responsible for planning own work, assessing own progress, and adjusting efforts to meet goals Beginning to have more of a contributory impact on team / discipline performance Accountable for meeting short-term (less than one year) targets which impact the immediate work area Takes action to monitor and manage costs related to own work and that of the team People management responsibility for pay reviews, performance management, training, and resource planning
Principal Accountabilities
- Supervise fulfillment employees responsible for fulfilling orders, including order entry, administration, and shipping
- Ensure adequate inventory levels are maintained to maximize customer satisfaction and minimize cost
Knowledge & Skill Requirements
Knowledge & Application
Problem Solving
Interaction
Impact
Accountability
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Customer Service Manager • Auckland, Auckland, New Zealand
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