Seasonal Customer Service Representative - Westfield Albany

Seasonal Customer Service Representative - Westfield Albany

Apply now

Job no : Work type :

Casual

Location : Auckland

Categories : Customer Service

It's your time to shine this festive season!

Join our team and help create unforgettable moments through exceptional service and festive experiences.

Across our 42 Westfield destinations in Australia and New Zealand, our team play a part in bringing Christmas to life.

Like Santa's little helpers, our team adds magic to the shopping experience by creating joyful, memorable moments — from warm greetings and navigation support to gifting solutions, car park assistance, Santa visits, and surprise-and-delight experiences.

Our services team includes customer service and gift wrapping – focused on delivering 5-star experiences during the festive season.

It's your time to shine by bringing Christmas cheer and making every customer moment feel truly magical.

Some of your festive duties as a customer service team member will include :

Delivering exceptional service to customers and retailers

Promoting and selling Westfield Gift Cards and other services, offering convenient solutions to enhance the customer experience

Welcoming guests at the customer service desk, engaging with them to understand their needs, providing directions, and offering helpful alternatives where needed

Supporting the marketing team with festive events and surprise-and-delight moments

So, what sets our team members apart?

You will :

Always be ready to go the extra mile for our customers and retailers, enhancing their experience

Feel confident assisting customers in a busy retail setting

Be available for shifts from November to January, including late nights, weekends, and public holidays (full availability in November and December is ideal)

This is a seasonal casual role, offering a fantastic opportunity to be part of the festive season within our Westfield destinations.

We have

two casual vacancies

for Westfield Albany.

The position runs from November 2025 to January 2026, with shifts based on scheduling needs.

About Us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand.

We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for them to visit and spend time in our Westfield destinations.

Discover more about what it's like to work with us here

Apply Today

Click "Apply" and complete the application form.

If you progress through to the next stage of the process, you'll have the option to complete either a video or a phone interview.

The next stage of our selection process includes an invitation to attend an interview.

Email is our primary method of communication, so please ensure you check your emails regularly to monitor the progress of your application.

Applications close : 15 September 2025 (unless filled prior).

Advertised :

10 Sep 2025 New Zealand Standard Time

Applications close :

15 Sep 2025 New Zealand Standard Time

Scentre Group exclusively recruits for roles based in Australia and New Zealand.

If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.

Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address.

If you receive any suspicious emails regarding employment with Scentre Group, please forward them to :

Update your details,view your application and progress

We acknowledge the Traditional Owners and communities of the lands on which our business operates.

We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.

We recognise the unique role of Maori as Tangata Whenua of Aotearoa / New Zealand.

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Westfield AU | NZ

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