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Ringa Haapai Customer Service - Te Kete Aronui

Ringa Haapai Customer Service - Te Kete Aronui

Hamilton City CouncilHamilton, Waikato, New Zealand
1 day ago
Job description

Overview

Hamilton City Libraries is a business unit of the Community Services group. There are seven library sites within the city; Central Library is located in Garden Place in the CBD and our community libraries are located at Chartwell, Dinsdale, Hillcrest, Glenview, St Andrews and Rototuna. We are seeking a Ringa Haapai Service Representative to join the Libraries team. The role sits onsite at Te Kete Aronui Rototuna Library. We encourage growth, autonomy and a supportive culture.

Responsibilities

  • Core library support work : issuing books, searching for titles, returns and shelving.
  • Assist the public with using technology for learning, job searching, connecting with family or sustaining curiosity.
  • Run programmes and events for the community, from story-time / wriggle and rhyme to stop motion, coding classes and supporting Auaha Maker space librarians in the Auaha Maker space.
  • Connect people with resources such as hard-to-find information, genealogy queries, interest groups or heritage.
  • Provide great suggestions for customer queries on what to read next.

Hours

  • 19 hours per week, working Monday, Saturday and Sunday
  • 19 hours per week, working Thursday Late Night, Saturday and Sunday
  • 22.5 hours per week, working Friday, Saturday and Sunday

    • Qualifications

  • Have experience and are confident within a customer service environment; handling a diverse range of customers. Library experience is a bonus.
  • Passionate about or interested in running children’s programmes and leading events.
  • A positive, welcoming, inclusive demeanor that makes customers feel comfortable.
  • Confident computer use and ability to handle cash transactions.

    • Salary

    The rate for this role starts at $28.95 per hour.

    Benefits

  • Opportunities for professional development.
  • Two wellbeing days per year.
  • Free health insurance through Unimed including hospital / surgery cover and discounted membership rates for family members.
  • Free annual health checks and flu vaccination.
  • Ability to purchase additional annual leave.
  • Eye testing / glasses cost reimbursement.
  • Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and more.

    • How to apply

  • View the Position Description
  • Click apply
  • Complete your application

    • Additional information

    If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF. Alternatively, you can use the “Write a message to the Hiring Team” text box.

    Applications close on 29 / 09 / 2025. Shortlisting occurs as applications are received. The council is committed to Te Tiriti o Waitangi concepts and related regulatory requirements. All candidates will be notified of outcomes by email. Short-listed candidates will undergo interview, reference checks and a criminal check. If required, a pre-employment medical including drug and alcohol testing may be conducted. See privacy and related checks information here.

    This role is covered by the Children’s Act 2014, requiring safety checks before and during employment. If you have any accessibility needs during the process, please request accommodations in advance. The council values inclusiveness and Kotahitanga. This role is being sourced directly; if recruitment agencies are involved, we will engage only with our selected panel.

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    Customer Service • Hamilton, Waikato, New Zealand