EUC / Network Smart Hands Engineer – On Call / Casual / Part Time / Freelance EIL Global

Job Description

"We have an opening for a Backfill / Dispatch role with one of our clients.

Job Summary

We are looking for an L1 EUC Support Engineer to provide basic technical support to end users. The role involves handling tickets, service requests, and providing onsite or remote support for hardware, software, and network issues.

Key Responsibilities

• Provide first-level support for desktops, laptops, printers, and mobile devices.
• Troubleshoot and fix hardware, software, and network issues.
• Install, configure, and update operating systems, software, and security patches.
• Escalate complex issues to L2 / L3 support teams when needed.
• Manage user accounts, password resets, and access rights in Active Directory.
• Record all issues and resolutions in the ticketing system.
• Coordinate with vendors for hardware repair or replacement.
• Make sure all tickets are resolved within the agreed timelines (SLAs).

Required Skills and Qualifications

Additional Information

Job Location : Christchurch, New Zealand

If this role matches your experience and you’re interested, please share your updated CV, expected salary, and visa status.

Requirements

Bachelor’s degree or diploma in IT, Computer Science, or a related field.