Engineering Manager - Customer Data Management

Engineering Manager - Customer Data Management

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About The Role

• Strategy and Roadmapping
• Define and evolve the CDM team's long-term strategy, technical roadmap, and quarterly priorities in close partnership with Product, Marketing, and Analytics stakeholders.
• Ensure cross-functional alignment on data governance models, instrumentation standards, rollout plans, and overall success metrics for customer data initiatives.
• Drive project execution for key infrastructure projects, including the implementation of new Customer Data Platforms (CDPs), tag management systems, and experimentation toolsets.
• Architecture and Compliance
• Define a holistic technical architecture that spans our entire customer data management space, including event tagging, server‑side tracking, compliance tooling, CDPs, and marketing technology (MarTech).
• Work closely with the Data Platform Architect and Business Analyst to ensure all CDM platforms integrate seamlessly with Envato's core data warehouse and operational systems.
• Remain up-to-date with emerging technology trends and customer data compliance laws (e.g., GDPR, CCPA), recommending necessary infrastructure improvements and timely remediations.
• People and Team Leadership
• Lead, grow and mentor a high-performing team of engineers, with plans to scale based on business needs.
• Oversee team performance, ensuring high velocity, technical excellence, and sustainable operating practices within the CDM team.
• Foster a high-performing culture by conducting regular 1 : 1 meetings, delivering effective feedback, and actively driving professional development and mentoring for team members.
• Contribute to hiring and capacity planning to build a highly skilled and resilient engineering team.
• Be aware and accountable to your responsibilities in relation to workplace health and safety obligations, both as an employee and manager.
• Commercial and Vendor Management
• Manage external vendors for critical platforms (including CDPs, tag‑management systems, analytics and experimentation tools).
• Negotiate contracts, Service Level Agreements (SLAs), and commercials to secure maximum value for the business.
• Monitor and manage the team's budget, vendor spend, and the overall Return on Investment (ROI) of core data tooling.
• Assess capability gaps, build business cases for agency support, secure stakeholder buy‑in, and manage relationships with implementation partners to ensure knowledge transfer to internal teams.
• Delivery and Execution
• Ensure effective prioritisation, execution, and delivery of complex, multi-stream data projects.
• Drive a culture of accountability, visibility, and continuous improvement in engineering delivery practices.
• Balance strategic priorities with operational stability, ensuring consistent high-quality outcomes and minimal disruption.

About You

Life at Envato

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