Client Services Officer - 6 Month Fixed Term

At ALS, we encourage you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About The Role

The Client Services Officer 6-month fixed term role within ALS Environmental NZ includes developing existing and new business within the environmental clients in Hamilton, NZ. You will be required to assist and be part of a dynamic team striving to support their requirements.

The day to day

• Develop and maintain high quality relationships with new and existing clients.
• Develop and maintain positive working relationships with internal clients to ensure that all projects are communicated and acted upon in a timely and accurate manner.
• Ensure all client queries are resolved in a timely and accurate manner, provide feedback and follow up as required.
• Preparing quotations and assisting in the preparation of tenders and Expressions of interest (EOI).
• Preparation of monthly service reports for major clients and projects.
• Actively marketing the services of ALS through phone, email, onsite and offsite client interaction.
• Preparation for and attending relevant conferences, promoting ALS at trade exhibitions and liaising with clients.
• Assisting clients with appropriate method selection and offering technical guidance.
• Following up on client invoice queries.
• Organising client sample container orders.
• Assisting in the preparation and distribution of promotional material.
• Organising client sample pickups.
• Prioritisation and monitoring of ‘managed’ projects through the laboratory.
• Daily liaison with clients according to client / project requirements.

The essentials

Working at ALS

Our people drive our success at ALS. We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Everyone matters

ALS is proud to be an equal-opportunity employer committed to fostering an inclusive work environment where each employee's strengths and perspectives are recognised and valued. We aim to reflect the diverse communities we work in and encourage applications from people of all ages, genders, and backgrounds. ALS also welcomes applications from people with all levels of ability.

Eligibility

To be eligible to work at ALS Environmental NZ you must have NZ Citizenship, Residency or a valid working visa.

How To Apply

Please apply online and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

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